4.8
120 Reviews

Patricia Bullen

Dec 18, 2023

If you want your appointments constantly canceled, and to go a year or more without an appointment because they krep canceling, and only get the answering service when you call,and never receive a call back, a complete hassle just to make an appointment, then go for it.Nothing has changed The staff is great and patient with my daughters and I have been going to Dr. Procopio for about 20 years now, since he was under his own business. I still love Dr. Procopio, however, now that Modovi has taken over it has gone downhill and continues to roll downhill! Appointments are constantly canceled, and you end up going much past your 6 month time frame. Also, I want to call the office and make an appointment, but it automatically gives me the answering service! I don't want to leave a message to have them call me back to make an appointment! Patients should be able to call directly! This is nonsense.update: It's been weeks and noone still has called for the appt.

Connie Bixby

Dec 14, 2023

— Hi, Connie! Thanks for taking the time to rate us 5-stars.

Steve Houghton

Dec 14, 2023

Happy with my visit

— Hi Steve, we appreciate you leaving us a review. See you back soon, thank you!

N D

Dec 13, 2023

This place has service that has declined in satisfaction recently. I use to be able get 2 yearly appointments for our family of 5 regularly. Now I just had first appointment in November this year and the next one is in August next year!!! Dental health is important but they cannot meet the recommended 2 per year cleaning then something is wrong. The hygienist is also not as good as the one I had for years. The change in ownership to Mondovi is the worst thing ever.

— Hi N, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Andrew Match

Dec 13, 2023

can't keep hygentists employed - went from 5 to 2 and cancelled all their long term patients. Poor management

— Hi Andrew, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Laura Ricardo

Dec 02, 2023

I so appreciate the doctor calling me back right away this morning, on a Saturday, to discuss mom's worsening and swollen face. He answered my questions and was helpful in coming up with a contingency plan. I was very impressed and comforted by the support provided.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Can Isik

Nov 28, 2023

Always outstanding service. From the front desk to hygienists to the dds. And they deal with my insurance directly ? Highly recommended

— Thank you for the kind words Can. I'm going to share with the whole team. We love hearing from our happy customers!

Katherine Ducey

Nov 15, 2023

Doc Procopio is great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication.*edited to add that they are stealing money now. As an In-Network provider, they are only allowed to bill a certain amount for a particular service. They will rebill as something more to get more money and charge the client. When I called and addressed, I was told I would get a refund check and never did. When I called and asked why 5 months later it had not come, I got a runaround about not filling out paperwork. This office's practices are criminal.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

courtney aversano

Nov 11, 2023

— Thanks for making us smile! We appreciate such a great review!

Rebecca Hija

Nov 08, 2023

2nd update: 3.5 months later and still no call for my appt!! Called them and I’m still on the cancellation list. No appts available. This is ridiculous and I’m going to look elsewhere for a new provider after almost a decade of coming here. Am I just supposed to wait indefinitely? Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Brian Gotham

Nov 05, 2023

Been enjoying coming here with my family for 5 years, but they began to cancel my appointments indefinitely. Front staff can be rude at times and unorganized, but the hygenists and dentist have always been great. Had to find another dentist.

Melanie Toner

Nov 04, 2023

We are always treated with great care!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary Lowe

Oct 18, 2023

— Thanks for making us smile! We appreciate such a great review!

J “Mopar”

Oct 17, 2023

This office is constantly over billing me, up to $500 at one point. (Which my insurance paid in full) All my of my families appointments where cancelled 4 months ago, by Mondovi, and I still cant get appointments scheduled. Looking for a new practice

— Hi J, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Katie O

Oct 09, 2023

My husband has had several scheduled cleaning appointments over the past year and all have been canceled by the practice. I myself have had two scheduled appointments canceled by the practice. The office stated they are short staffed and can only put us on a waiting list and if we schedule another appointment it won’t be for at least 9 months and they can’t guarantee that will also not be cancelled. I receive multiple notifications to schedule an appointment because I’m overdue. Unfortunately this practice has made doing so impossible. We have been extremely patient but with 5 appointments between the both of us being cancelled and being over due a year for a basic cleaning, I would think proper curtesy would be to reschedule within a reasonable time frame and not make us continuously call the office to try and get in. Most of the time just speaking to an answering service and never receiving a call back.

— Hi Katie, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 28, 2023

— Thank you for sharing your feedback with us, Donna. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Kim Armani

Sep 25, 2023

Like others, we are long-term patients who are (very) pleased with the dentists but if your appointments are REPEATEDLY (meaning over several years) cancelled, who the denstist is is meaningless. I lost a TOOTH because of the delays (resulting in an advanced cavity) and ended up having to pay for an implant. And just this week we received an email message soliciting for NEW PATIENTS when the practice tells us that they only have 2 hygenists (down from 5) and, again, cancelled both my and my husband's appointments. Also, we have spoken repeatedly to the office manager and staff about this problem so all the message about "getting more details" (below) are meaningless - they are fully aware of the problem and nothing changes. If you're looking for a dentist, my advice (sadly) is to look elsewhere.

— Hi Kim, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Jenny Pizzeck

Sep 21, 2023

We waited 6 months for our first dental appointments, but the week before our appointments they called to say we needed to push it out several months. Then the actual rescheduled appointments went well….but the billing process was an absolute disaster. We will not return.

— Hi Jenny, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 18, 2023

The billing is often full of mistakes. They mixed up credit and balance with different family members under the same policy. I spoke to the office manager on several occasions. She could not provide consistent and honest answers.

— Hi Donna, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Cathy Carpenter

Sep 18, 2023

I will never step foot in this place again. However the dentist is good their front office is horrible and I've been billed. I will call the better Business bureau about them because they're inefficient and very rude. Their front office manager is only been there since March since she can go back and collect on things that have already been paid. I think she's rude I think she's inefficient I think their whole practice is inefficient when it comes to scheduling their appointments I only wish their dentist would go somewhere

— Hi Cathy, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Sue Pascucci

Sep 16, 2023

— Thanks for the five-star review, Sue.

Debra DeSocio

Sep 06, 2023

The appointment I attended all staff were professional and courteous.

— Thank you for the kind words Debra. I'm going to share with the whole team. We love hearing from our happy customers!

Ray Miller

Aug 30, 2023

Staff is fun, friendly and professional

— Thank you for the 5-star review, Ray! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Denise Velardi

Aug 26, 2023

Dr. Procopio does amazing work. He is personable and extremely talented.

— Thanks for making us smile! We appreciate such a great review!

Ron Yehle

Aug 24, 2023

I think these guys are the best around CNY. The staff is always extremely pleasant and competent. That young dentist, Steve is the best I’ve ever met.

— Hi Ron, we appreciate you leaving us a review. See you back soon, thank you!

Ovais Hasan

Aug 17, 2023

Worst dental office that you can deal with. I am writing this review after giving them chances after chances for almost 2 years now. They keep rescheduling to keep patients in the practice and when it gets close to the appointment time, they reschedule again. Instead of being honest and telling that they have no one to take care of the patients, they just reschedule. Worst of all, they don’t take any responsibility. I think Dr Procopio should stick with selling ice cream and have whatever staff he has, help him with his ice cream business as they are not capable of providing dental care.

— Thank you for sharing your feedback with us, Ovais. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Carol Slawoniewski

Aug 17, 2023

I made a new appointment for my whole family and waited 6 months for it. When we went, they couldn't find me. When they finally found me, they said they tried to reach me three times to cancel. I asked what number they called because I never received a call from them. They said they misplaced my number and had to Google me to get it. Well, they called a number I've never even heard of. Very poor business management. I would never recommend this business to ANYONE!!

— Hi Carol, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Robert Eggleston

Aug 03, 2023

Their service is prompt, competent and high quality.

— Hi, Robert! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

g c

Jul 18, 2023

i Have been going to this office when Dr Procopio owned it and it was excellent. Mondovi took it over went terrible from there. I have had 3 appointments cancelled over the past 18 months for a simple cleaning. Office manager Stacy very rude and unprofessional one excuse after another. Save yourself some grief and stay away from this practice.

— Hi G, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Mary Kate Gang

Jul 18, 2023

Excellent service and very pleasant staff. That's part of the secret to their successful practice.

— Hi Mary, we love hearing feedback like this from our patients. Thanks again for choosing us!

Rebecca Hija

Jul 13, 2023

Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Jeanne Lyons

Jul 07, 2023

Dr.Procopio is wonderful. He’s friendly, informative and skilled. Amanda did a great job cleaning my teeth.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Benjamin Jenkins

Jun 28, 2023

Does not return phone calls or requests for new patient appointment. Did the online request and spoke to someone over the phone stating they would call back. Edit: they responded but said sorry we aren't accepting new patients despite advertising for new patients. They didn't care about my request in March utilizing their new patient request section on website or phone call from almost two months ago

— Hi Benjamin, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Edward Mudd

Jun 22, 2023

I've been going here for 7 years, and Dr. Procopio and his staff were always great. However, scheduling appointments in a timely manner was always an issue, and it has now become utterly unmanageable. I had to reschedule my appointment in the fall, and the earliest they could fit me in was 7 months (!) later. Then, three days before my appointment, after waiting 7 months, they abruptly canceled it on me due to a staffing shortage, and informed me that they wouldn't be able to reschedule it at this time due to said staffing shortage. I guess I have to find a new dentist. The fact that they keep losing dental hygienists and apparently can't replace them doesn't speak well for the direction this dental practice has headed in since being sold to Mondovi.

— Thank you for sharing your feedback with us, Edward. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

alan diamond

Jun 22, 2023

Excellent service!!! zero pain!!

— Thank you for taking the time to provide feedback, Alan. We are happy to hear your kind words.

Amanda Reeder

Jun 20, 2023

New to area - I managed to get an appt and waited (my husband has been calling for weeks with NO RETURN CALL). When I get there they say they don't have my insurance - which I put in the online form when making appointment, then someone else comes and says oh no its the wrong insurance so you'll have to pay cash today. I waited over 2 months for the appointment, I have Delta Dental and it says right on the DD site that the dentist can look up your info but nope - they were totally OK with me walking out the door rather than helping me find a solution. Didn't even try to reschedule. The dentist may or may not be fine - but the front office is not great.

— Hi Amanda, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Donna Berthoff

Jun 02, 2023

— Thanks for the five-star review, Donna.

Tom Burns

May 31, 2023

— Hi, Tom! Thanks for taking the time to rate us 5-stars.

diana shepard

May 16, 2023

I’ve been coming to this office for over 20 years. I can’t say enough good things about Dr. Procopio. He is fabulous!! However, since Mondovi Dental took over it had gone down hill FAST!! I hadn’t had a cleaning in 10 months since they canceled on me due to lack of hygienist. The billing department won’t let me have 2 cleanings and 2 periodontal maintenance a year. They said it was against the law and fraud!! NOT TRUE!!! My insurance company told me I could have 2 cleanings and 2 periodontal cleanings a year. I checked with another dentist and they will gladly bill it that way. No problem!! That’s what my policy says I am allowed!!! They aren’t answering their phones today. All new faces yesterday. I’ll go to a new dentist. Bye bye Mondovi Dental!!!

— Thank you for sharing your feedback with us, Diana. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Rich Guarniero

Apr 18, 2023

First time patient. Dr Procopio came highly recommended from people in my neighborhood (DeWitt). They did not disappoint! Highly recommend.

— Thanks for making us smile! We appreciate such a great review!

James Button

Apr 14, 2023

— Thank you for the review James, you've really made us smile!

Maura STONE

Apr 13, 2023

Always a pleasure. The staff is friendly and I have never waited more than 5 minutes for my scheduled appointment. They are very efficient! I’ve been a patient for years and have always had a great experience. Would highly recommend!

— Hi Maura, we appreciate you leaving us a review. See you back soon, thank you!

roxanne barnaby

Mar 24, 2023

— Thanks for the five-star review, Roxanne.

Gulsen Leyla Gungor

Mar 24, 2023

A clean clinic. Pretty quick service right on time of the appointment.

— Hi Gulsen, we appreciate you leaving us a review. See you back soon, thank you!

ronald j Russo

Mar 23, 2023

— Hi, Ronald! Thanks for taking the time to rate us 5-stars.

Janelle Popovici

Mar 23, 2023

Professional, kind and informative.

— Hi, Janelle! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Emily Scranton

Mar 21, 2023

— Emily, thanks for your 5-star review!

Shawn Meyers

Mar 18, 2023

— Thanks for the five-star review, Shawn! We appreciate you taking the time to rate us.

scott baker

Mar 17, 2023

Excellent care. They take the time to to explain what’s going on with my teeth and gums. Compassion is extraordinary, as I suffer from very sensitive gum lines and teeth. Care enough to ease the sensitivity while removing plaque.

— Thank you so much for your kind words, Scott. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

CINDY BELEY

Mar 17, 2023

— Thanks for making us smile! We appreciate such a great review!

Michaela Darmento

Mar 14, 2023

Definitely time to make a switch. I’m not usually one to complain but it just keeps getting worse. The care is fine once you’re at your appointment. But the problem is actually having an appointment!! My last appointment was cancelled due to staffing issues, fine it happens. But then the next available appointment is 6 months out. Today was said appointment. I had confirmed it via text days ago. I get there today and the doors are locked! They had closed due to weather I assume. But how was I supposed to know? No text or call or email or recorded message on the phone, not even a sign on the door. And there were other tire tracks in the parking lot so other people tried to go to their appointments too, I wasn’t the only one uninformed. So once again I’ll have to be rescheduled I’m sure 6 months out. Craziness

— Hi Michaela, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Patricia Ordway-Bennett

Mar 06, 2023

Amanda R. does a great job cleaning my teeth. She is always welcoming, friendly, and makes the experience pleasant. Thank you, Amanda!

— Hi Patricia, we love hearing feedback like this from our patients. Thanks again for choosing us!

Daniel Aiello (Trucker Dan)

Feb 25, 2023

— Hi Daniel, we appreciate you leaving us a review. See you back soon, thank you!

Lynn Bennett Wean

Feb 23, 2023

Extremely kind, very thorough.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Michelle DiCesare

Feb 16, 2023

Dr. Procopio and his staff are always super friendly and they do wonderful work and are very accommodating. Highly recommend!

— Thank you for taking the time to provide feedback, Michelle. We are happy to hear your kind words.

John Wind

Feb 11, 2023

— Hi John, we appreciate you leaving us a review. See you back soon, thank you!

Tony Cristantielli

Jan 26, 2023

— Thanks for the five-star review, Tony! We appreciate you taking the time to rate us.

Brendan Finnerty

Jan 15, 2023

Been going for years, great service never have to wait more than a few minutes! Dr. Procopio and all his staff are excellent and professional!

— Hi Brendan, we love hearing feedback like this from our patients. Thanks again for choosing us!

Paulette Weber

Dec 30, 2022

The hygienist was professional as well as very knowledgable.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

,Susan Shick

Dec 23, 2022

My daughter and myself have been going to the previously owned dental office when it was Procopio Dental for several years where we received EXCELLENT service. Customer service has definitely changed since changing to Mondovi, I've noticed many new faces. This past year we have been cancelled or rescheduled only to be cancelled again with no notice. I have been told to call weekly to check their cancellation list only to be told when I call there is no such list and treated like I'm crazy. I could go on but this should be enough. Go elsewhere. And really too bad because the dentists are great but you have to get past the scheduler/receptionist to get an appointment.

— Hi ,susan, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Kate

Dec 20, 2022

Most of the staff at the front desk don't wear masks and one female front desk employee came into the room in the middle of my appointment coughing without a mask on. Very uncomfortable. I have an immunocompromised family member and I no longer feel safe coming here.

— Hi Kate, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

SKC Hallman

Dec 02, 2022

— Thank you for the review Skc, you've really made us smile!

Vickeyjo Longo

Nov 29, 2022

— Hello Vickeyjo! Thank you for the great review, we really appreciate it!

Judith Burns

Nov 18, 2022

— Thanks for the five-star review, Judith.

Dianne Moon

Nov 03, 2022

No wait and Dr. Procopio explained everything very clearly with options available.

— Thank you so much for your kind words, Dianne. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Jeremy Yaple

Nov 02, 2022

This place has gone down the toilet since Doc Procopio sold out. Today the office called us to say they needed to reschedule cleanings for my wife and 2 children. It’s November 1st and they can’t fit us in again until the end of May? They stated they now have ZERO hygenists on staff. Back in August I had to reschedule my own cleaning. My doing this time, but with plenty of notice. The office couldn’t get me back in until February! They stated they would put me on a cancellation list. I’ve been on this mysterious list before but somehow have never once gotten a call. This place went from the best doc ever to a garbage chute in a few years. Moving on and good riddance! Very sad to see Doc Procopios legacy ruined like this.

— Thank you for sharing your feedback with us, Jeremy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Beth Bowhall

Oct 29, 2022

Great experience. Very kind doctor, assistant and front office staff. Would recommend to everyone.

— Hi Beth, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mike Cronin

Oct 26, 2022

This is a great dental practice. Very well run and the staff is very helpful. I’ve needed extensive dental work and Dr. Procopio is the best. I highly recommend them!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Margaret Klein

Oct 12, 2022

It was delightful!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Lorri O'Dell

Oct 06, 2022

Mondavi Dental is a great practice. The staff is amazing - polite and caring; run so efficiently.

— Thank you for taking the time to provide feedback, Lorri. We are happy to hear your kind words.

Dave Kamp

Sep 22, 2022

Very good, positive experience

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Pamela Keenan

Sep 21, 2022

Dr. Procopio and his staff are wonderful. They totally take the fear out of dental visits. Every visit is virtually pain free!

— Thanks for making us smile! We appreciate such a great review!

JOHN CIOTTI

Sep 20, 2022

Had a filling replaced, quick, no pain. So far my experience has been very good.

— Thank you for the kind words John. I'm going to share with the whole team. We love hearing from our happy customers!

Barry Miller

Sep 15, 2022

Hardly a wait- efficient office- friendly and professional staff. Not to mention a caring and skilled dentist, Dr. Procopio!

— Thank you for the 5-star review, Barry! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Gil French

Sep 09, 2022

— Thanks for the five-star review, Gil! We appreciate you taking the time to rate us.

Kathy Ruggeri

Sep 03, 2022

The entire staff at Mondovi is pleasant and professional.

— Thanks for making us smile! We appreciate such a great review!

tom james

Aug 31, 2022

I am very pleased with my recent tooth extraction. Dr. Stevener and staff assistant were great. I am most grateful for the doctor’s skill and patience with my problem.

— Hi Tom, we appreciate you leaving us a review. See you back soon, thank you!

Logan Tomas Sutt

Aug 31, 2022

Dr Procorpio is a great bedside manor dentist. He always informs you with all possible outcomes in regards to your case. His staff is also courteous also.

— Hi, Logan! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Heather Schroeder

Aug 15, 2022

Absolutely terrible. Dr. Procopio and his staff were wonderful, but ever since they sold out to Mondavi Dental, my appointments are cancelled without my consent and rescheduled for 6+ months away. Then they cancel again. With multiple cancellations, it will now be 1.5 years between appointments. They've taken on too many new patients and left their existing patients in the dust. Corporate greed at its worst.

— Hi Heather, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Dan Richardson

Aug 13, 2022

Very professional and thorough.

— Thank you so much for your kind words, Dan. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

marcella becker

Aug 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Annie Turkowski

Aug 11, 2022

— Hi Annie, we appreciate you leaving us a review. See you back soon, thank you!

Almin Kreso

Aug 10, 2022

— Thank you for the review A, you've really made us smile!

Dave Thompson

Aug 05, 2022

As always from checking in to leaving, everyone is very professional and accommodating. My hygienist is outstanding!! Dr Procopio is a magician.

— Hi Dave, we love hearing feedback like this from our patients. Thanks again for choosing us!

Diane Lemon

Aug 03, 2022

Courteous and professional service. As soon as you walk in the door, receptionist great, Pam -Dental Hygienist, 10 stars, and Dr. Procopio is the best. I thought I’d give an update as I just had my teeth cleaning . I was relaxed due to the expertise of the dental hygienist Pam Hartsell as She always does an outstanding job and I actually like getting my teeth cleaned! :)

Deborah Zaccanelli

Jul 29, 2022

— Hello Deborah! Thank you for the great review, we really appreciate it!

Katherine Ducey

Jul 28, 2022

The hygienists and Doc Procopio are all great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication. Very disappointed since they changed over from private practice.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Sarah Chappell

Jul 28, 2022

— Thanks for the five-star review, Sarah.

Martha Pascucci

Jul 28, 2022

Great office! Amanda is an outstanding dental hygienist!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Sharon Bazen

Jul 27, 2022

— Hi, Sharon! Thanks for taking the time to rate us 5-stars.

Bill Finch

Jul 20, 2022

Went for a cleaning with foam for the first time... she was great! Appointment started right on time... very appreciated, and a very friendly group!

— Thank you for taking the time to provide feedback, Bill. We are happy to hear your kind words.

Lisa McCarthy

Jul 16, 2022

Dr. Stevener, Rob and the Administrative Support team are excellent!!! I recently had a tooth infection and needed to be seen the same day I called and they saw me within a few hours. Their Periodontal Clinician is fabulous too!! The medical expertise and state of the art equipment is definitely why I chose this group in 2017 when I moved back to Syracuse. Their kindness goes above and beyond all that. I cannot recommend them highly enough!

— Thank you for the kind words Lisa. I'm going to share with the whole team. We love hearing from our happy customers!

Midge Daviau

Jul 13, 2022

— Midge, thanks for your 5-star review!

Marion Bregande

Jun 30, 2022

— Thanks for making us smile! We appreciate such a great review!

Bruce Parsons

Jun 23, 2022

Always Courteous and professional never make me wait for long

— Hi, Bruce! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

CARR DAVID

Jun 18, 2022

— Thank you for the review Carr, you've really made us smile!

Paul Ruterman

Jun 18, 2022

— Hello Paul! Thank you for the great review, we really appreciate it!

Carlos Roldan

Jun 17, 2022

Great experience at Mondovi Dental

— Thank you so much for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Carole Greene

Jun 08, 2022

Stopped by office in middle of busy day and dentist took me immediately even though it was not an emergency, just a chipped tooth. Thank you!

— Hi Carole, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mauri Stott

May 24, 2022

Always professional and friendly, and always do an excellent job. Wish I'd had dentists like this as a kid!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Paula Straughter

May 19, 2022

Thank you Mondovi Dental. Especially to my Dental Hygienists Pam . Thank you for your special attention in cleaning my teeth and reminding me how important it is to use the water pik Thank you again Paula S

— Thank you for taking the time to provide feedback, Paula. We are happy to hear your kind words.

Elias

May 17, 2022

I needed to find a place quickly to look at an issue that I developed. After calling numerous places and getting rejected, Mondovi Dental quickly accepted me and scheduled me to come in the morning after. I was able to get my issue looked at and take the necessary steps. Everyone I interacted with seemed kind and respectful, mostly the young man at the front!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Ed Veaudry

May 12, 2022

— Ed, thanks for your 5-star review!

Jean Arns

May 11, 2022

— Hi, Jean! Thanks for taking the time to rate us 5-stars.

Shafu V

May 06, 2022

Got a filing done. It was quick and smooth.

— Thank you for the kind words Shafu. I'm going to share with the whole team. We love hearing from our happy customers!

Tracey Gilgallon

May 05, 2022

I was very stressed because I have bad experiences at the dentist before coming here. I still get anxious but everyone was very nice.

— Thank you for the 5-star review, Tracey! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Lauretta O'Connor

May 03, 2022

First dentist office I haven’t dreaded going to! Dr. Procopio has an excellent bedside manner. All staff I have come across have been both pleasant and professional with the ability to put you at ease. Highly recommend!

— Thanks for making us smile! We appreciate such a great review!

Julianne Barton

May 03, 2022

— Thanks for the five-star review, Julianne! We appreciate you taking the time to rate us.

Yvonne Ruiz-Gilmore

Apr 30, 2022

The work that was done was great but for the second time I was overcharged after my insurance was applied by the office people because incorrect coding was used. When I mentioned the astronomical amount I was paying for one filling the girl at the counter just looked at me with blank look on her face and continued to wait for me to hand her the money without bothering to check into it. I had to go out to my vehicle and call my insurance company to verify that I was indeed being overcharged. I’m not sure if the billing is being done incorrectly on purpose or not but as I said this was the second time it has happened and enough for me to question the integrity of this business. In my opinion patients should not be billed anything UNTIL the insurance has paid their share as most other places do it. Looking pretty shady and from my perspective they need to pick up their game or I’m out!

Jennifer Barrows

Apr 29, 2022

— Thanks for making us smile! We appreciate such a great review!

Donna Rugino

Apr 22, 2022

— Hi Donna, we appreciate you leaving us a review. See you back soon, thank you!

Lorena Gardner

Apr 22, 2022

My family has been going to Stephen Procopio for years now, always a pleasant experience. Ashley VanAuken is very gentle and sweet one of the best!!!

— Thank you for the kind words Lorena. I'm going to share with the whole team. We love hearing from our happy customers!

Paul McLaughlin

Apr 21, 2022

— Thank you for the review Paul, you've really made us smile!

Stephen Kerr

Apr 20, 2022

— Hello Stephen! Thank you for the great review, we really appreciate it!

Arthur Allen

Apr 08, 2022

— Thanks for the five-star review, Arthur.

Bobbie Jo Wilson

Mar 18, 2022

— Hi, Bobbie Jo! Thanks for taking the time to rate us 5-stars.

Brenda Barlow

Mar 15, 2022

— Brenda, thanks for your 5-star review!

Tina Leatherland

Mar 01, 2022

Dr. Procopio's the best!

— Hi Tina, we love hearing feedback like this from our patients. Thanks again for choosing us!

Caroline Barrows

Feb 24, 2022

— Thanks for the five-star review, Caroline! We appreciate you taking the time to rate us.

Jessica Murray

Feb 23, 2022

My daughter does not like needles at all. They were so good with her. They let her try without meds first to see if she would be ok since it was a minor cavity. They are so patient.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Jenna Compeau

Feb 18, 2022

Dr. Stevener & all of the hygienists have been great! I called with an emergency and they got me right in.

— Thank you for taking the time to provide feedback, Jenna. We are happy to hear your kind words.

Gail Tyndall

Feb 17, 2022

The hygienist was knowledgeable, considerate and excellent at her job. The dentist was as well.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Tommy Burke

Feb 15, 2022

Great customer service and quality dental work.

— Thank you for the kind words Tommy. I'm going to share with the whole team. We love hearing from our happy customers!

Runa Acharya

Feb 04, 2022

I have been going to this practice for over three years. Dr. Procopio is excellent in both his skills and beside manners. All of the office staff is exceptional as well-they go above and beyond to help their patients. Wait time has always been minimal to none. Highly Recommend!

— Thank you for the 5-star review, Runa! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Charles Coakley

Jan 27, 2022

— Thanks for making us smile! We appreciate such a great review!

Diane Paul

Jan 23, 2022

Mondovi Dental does not disappoint! I am reminded each visit of how wonderful Dr. Procopio and the amazing staff and services are! Thank you!

— Hi Diane, we appreciate you leaving us a review. See you back soon, thank you!

Lorraine Maggio

Jan 21, 2022

— Thank you for the review Lorraine, you've really made us smile!

Stuart Sloane

Dec 29, 2021

John Decker

Dec 17, 2021

Terrific staff. Very friendly and welcoming! Excellent Dentists.

Lori McWhite

Dec 09, 2021

Knowledgeable. Helpful. Helped me smile again!!!

Jason & Pamela Hartsell

Nov 22, 2021

william hurd

Nov 12, 2021

Nick DeSocio

Nov 06, 2021

Karen Salce

Oct 09, 2021

Absolutely love Mondovi Dental! They are quick, efficient and very thorough! And the staff is incredible! Dr. Procopio is the best! He was so great with my daughter when she broke a couple teeth playing softball!

Giovanni Valentino

Sep 30, 2021

jOHNNY jACKS

Sep 30, 2021

I would highly recommend Mondovi Dental to anyone who wants great service!

stacy kleiman

Sep 29, 2021

Waleed Al taie

Sep 27, 2021

Diana Marocco

Sep 02, 2021

Dr. Procopio and Amanda are always professional

Diane Lewis

Aug 18, 2021

Great staff. Always try to accommodate your needs. Thumbs up for Dr. Procopio, he’s the best??

Magda Karagiannis

Jul 27, 2021

Everyone in the office is very friendly and very professional! The fact that I get fast service, and a job excessively well done, says it all! Thank you!

Kiley Kingma

Jul 21, 2021

I've been here twice now, and they always get me in and out quickly. Super friendly DR and nice staff. Seems very thorough !

TammyLynn Lowe

Jul 08, 2021

patrick commeret

Jun 26, 2021

Ja d

Jun 15, 2021

Maddie burns was the best dentist you could ask for. If you are looking for a dentist she is someone you should ask for. 10/10 would recommend. They are full of the sweetest people that get work done.

Heather Brothers

Jun 03, 2021

Michelle Berry

May 26, 2021

My son is some what new to the practice and absolutely loves it there ! Everyone is so nice and Dr Procopio is awesome , no more switching dentist for us !!!

Katie Knoll

May 14, 2021

The staff was very welcoming and no one made me feel bad for my long lapse between cleanings! The hygienist was quick and gentle!

John Stewart

May 14, 2021

Great service

Bob Fallert

May 12, 2021

Brian Stone

May 08, 2021

Since being taken over by Mondovi Dental, this practice has gone downhill in terms of their billing. I routinely get bills that are inaccurate and not on agreement with my insurance company. I've talked with their billing department repeatedly and they never correct their records. I've been a patient here for 20 years but have decided to leave. It just isn't worth the headache of dealing with their billing office.

Mirnesa Zahirovic

Apr 19, 2021

Great and friendly staff!! I have been with this practice for years and never had any issues. My hygienist Pam is the best!! She does an awesome job with my teeth and is very kind human!! Dr. procopio rocks!! Thank you for everything ?

JMB

Apr 16, 2021

Dr. Procopio is a 12 on a scale of 1 to 10! I've been to many dentists in my life, he is absolutely the best, hands down! His staff is awesome also. Can't say enough about this office, everyone is so very nice, competent and caring.

Janet Willson

Apr 10, 2021

Thank you for resolving an issue I had.

Jaime Jacobson

Apr 08, 2021

Staff is great with children and adults. My kids look forward to their cleanings. Like many people, I have some "sensitive" spots along my gumline. Hygienists always ask in advance where they are and check in during cleanings to make sure that I'm comfortable. Highly recommend.

Mark McKee

Apr 06, 2021

Ellen Albanese

Apr 01, 2021

Dr Steve Procopio is the best dentist hands down!! His assistant, Riley, is also awesome!!! Great team work to give best dental care to their patients!! Never a wait!

Diane Hubbs

Mar 29, 2021

Absolutely the worst. Besides that they are consistently canceling appointments, the dentist is arrogant and the office staff is unprofessional. I strongly advise going somewhere else. They billed insurance incorrectly and under a dentist that did not take my insurance yet they copy of the bill sent to me was in the name of the dentist that did take my insurance. I pointed out the discrepancy to the office manager who was going to look into it, have it corrected and call me back. None of this happened. They now won't return calls or allow me to speak to the office manager. Last contact I had they stated to pay the bill because they no longer take my insurance yet they did at the time of the procedure. This is FRAUD. I now have to contact a lawyer.

SB Dubs

Mar 29, 2021

Service was fine but billing is ridiculous. Website shows taking my insurance. My insurance company list them as taking my insurance. After receiving care, they now say the the particular dentist that did the work does not take my insurance. They even sent separate bills to me and the insurance. The bill to me is from the group, but the bill to insurance if from that individual dentist. I would consider this as fraud. Go somewhere else.

Sarah Slifka

Mar 23, 2021

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

— Thanks for making us smile! We appreciate such a great review!

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

Zachary Z

Feb 22, 2021

Amazing dental experience. Awesome staff, I had Pam help me today with a number of things and she made it easy and painless. Thanks again!

Brian Robbins

Feb 09, 2021

The dentist took me in early and I was done in 15 minutes. Mondovi is my new dentist.

Myron Thurston

Feb 02, 2021

I love Mondovi! Everyone there is so wonderful to work with.

Daniel Smorol

Jan 12, 2021

Dr. Procopio and staff are pros! Highly recommend.

Christine Byrns

Dec 10, 2020

I have been a patient of Dr Procopio for decades!! The hygienist are absolutely amazing! I love my dental visits and look forward to seeing them! They do such an awesome job and are so super gentle & efficient!! I always recommend to everyone! I have never had a bad experience in the 24 years I have been going there! Always comfortable & the work they do is above & beyond what you would expect! Thank u all!! The office lovlies are always so pleasant!

Daria Larson

Nov 23, 2020

I’ve been going to Dr.Procopio since I was young but this was my first time back since it became Mondovi dental. He still remembered me after all this time which was great, really makes you feel at home! The staff is still exceptionally friendly and accommodating, especially the receptionist! My hygienist Jennifer was amazing. Would definitely recommend this place, from someone who isn’t a fan of dentist appointments, they really make you feel comfortable.

Shannon Atkins

Nov 23, 2020

Brittany Enders

Nov 23, 2020

EAP

Nov 17, 2020

Grant Chamberlain

Nov 13, 2020

Love mondovi dental, I travel there from half an hour away, and would recommend it to anyone.

Rebecca Hija

Oct 12, 2020

I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Kay Friedman

Oct 07, 2020

I actually recommended The Mondovi Dental - Fayetteville office to a friend on the way back to work from my Appointment yesterday. Erin was wonderful (I even told her it was the most pain free Teeth Cleaning I have ever had - REALLY! (And my mother was a dental hygienist for OVER 50 years) and Dr. Procopio is the BEST!!!

linda hall

Sep 28, 2020

Mondovi Dental in Fayetteville is the place to go for regular preventative services or repair procedures. I absolutely love their staff and great service! Erin did a terrific job cleaning my teeth!

Matt Kent

Sep 25, 2020

Dr. Procopio and Riley are amazing!!! Very easy to talk with. They made me feel cared about. I have finally found a dentist that really cares. I would give this 10 stars for a rating if I could!! Thank you ?

Jen M

Sep 11, 2020

I have been going to Mondovi Dental since I was little probably about 20 years now. My last visit was my first time with the dental tech Erin (I believe this was her name) she was amazing! She made me feel so comfortable and we communicated with one another about our babies. Dr Stevener was as charming as always! Thank you for the best dental appointment anyone could ask for!

Tommy Smetanka

Aug 18, 2020

I had all my teeth pulled out last September in Elmira at Mondovi. Due to the the covid-19 they were not able to finish and closed for good. I called Mondovi in Fayetteville New York and told them my situation. I was told they would get back with me after checking out my records. Well that never happened and in heve been waiting for almost 2 weeks and nothing has happened. I paid over $6,000 to Mondovi to have my dentures set correctly and I WILL HAVE TO GET A NEW DENTIST TO TAKE CARE OF THIS PROBLEM. IT'S VERY SAD THINGS LIKE THIS HAPPEN.

Matthew Button

Jul 16, 2020

Joseph E

Jul 09, 2020

I recently went in just to find out that virtually every previous employee has now been replaced. No explanation of anything. I then went to check out and was informed there is a $20 additional Covid fee. When I went to inquire about it they said it was to offset the additional material needed to cover their costs. I told them that I do not mind covering additional costs but I did not see anyone wearing anything other than what they usually did . Not to mention a two or three dollar per patient additional fee should cover any additional costs not $20. Regardless, I should have been informed of this additional $20 fee when my appointment was made, Not after being a captive audience. I have been a patient at this office for many years and it was, by far, my favorite place. Now After changing over to Mondovi, the lack of any explanation of any changes, and not getting the customer service I used to, I am seriously considering transferring my family to another office.

SRaihan Silpa

Apr 17, 2020

Good

Carlos Roldan

Mar 13, 2020

T Del

Mar 03, 2020

S. B.

Feb 27, 2020

I used to like this practice but it's become impossible to schedule cleanings every 6 months. I have had a few different hygienist in the last couple of years so it appears that they can't keep people. The newest issue was they called me three business days before my scheduled cleaning and told me they needed to reschedule it. They cancelled my appointment and told me they are booked for 6 months! That makes it so there is a year in between my cleanings. I will be looking for a new dentist.

Patricia Bullen

Dec 21, 2019

Thankyou for being patient and caring and understanding staff.

Maureen Jordan

Dec 17, 2019

Eric Schuster

Dec 07, 2019

10+ on the satisfaction scale.

Lou “Lou” Neuburger

Dec 06, 2019

Our family has visited this office since Dr. Procopio came to Fayetteville 30 years ago. His skill and the friendly staff have helped guide two generations dental health. We couldn't recommend this staff any more highly.

Laurie W (luvanurse3)

Nov 29, 2019

10... everyone very friendly and helpful Love Dr P and Ashley who cleaned my teeth very professional and caring. Even the ladies at the front desk were smiling and helpful.

Carrie Chaires

Nov 08, 2019

Jen Ceratt-Meaker

Oct 26, 2019

My sister in law told me about them years ago. Figured I'd give them a try, absolutely love them... I drive 40 minutes one way but it's worth it.

Jeanne Chu

Oct 18, 2019

I just adore my hygienist; she's really thorough and fun, too. And everyone I've come into contact there is great. I look forward to initiating my Six-Month Smile treatment.

Hbomb 93

Sep 24, 2019

Janet Schuster

Aug 27, 2019

Absolutely wonderful for service and professionalism. I highly recommend to everyone?

Jeff Kraft

Aug 16, 2019

Mary Ann Perlman

Jun 21, 2019

Rebecca Miller

May 08, 2019

Kelley Burt

Apr 16, 2019

Brian Van Hoose

Sep 17, 2018

Woke up with left side of my face swollen and pain in upper jaw. Called and they got me in within 20 minutes. Dr Procopio was very professional, laughed & joked to ease my anxiety. In and out within 1 hour tooth pulled and all! First time here. Would recommend this office to everyone.

Jeff Friedman

Dec 18, 2017

I just had my first appointment at Dr. Procopio's office after recently deciding to change dentists/dental hygienists. I have to say that EVERYONE in the office was super pleasant, professional and courteous AND Kristen, my dental hygienist was outstanding! She was very thorough, friendly and professional. (Plus my teeth never felt so clean and polished - REALLY!). When I met with Dr. Procopio he too was super friendly and professional. (Oh yes, and there was no long wait in the waiting room to be called in for my appointment) I would highly recommend Dr. Procopio and his team!

Susan Cangemi

Nov 29, 2017

I changed dentist do to my dentist retiring Had a tooth pulled on my second visit made me feel a lot less scared .Every one was very kind.?

Susan Curran

Oct 18, 2017

Best dentist office ever.

Patrick M

Feb 16, 2017

The best dentist, and dental office, in CNY.

Zeb Johnson

Aug 30, 2016

Please call us to reschedule

It looks like you’re trying to reschedule your appointment.

Please call for appointment changes.

Thank you!

ATTENTION: We are closed until Monday, December 2nd. Our voicemail is down. Please use the request an appointment button to contact us. Thank you.

toggle menu

Attention SmileDirectClub Patients: We’re Here to Help. Click here.

Mondovi Dental
Fayetteville

Request Appointment
+

$79

Exam & X-Rays or Free Power
Toothbrush

Please print out one of the offers below and bring it with you on your first visit to redeem.

$79

New Patient Special

exam & x-rays

REGULARLY $222 - $364

New patients only. Cannot be used with state or federal programs, or combined with other offers. Mention this offer to receive new patient discount. Some restrictions may apply, call for details. Limited time only.

New Patient Offers at Fayetteville, NY Dentist Office Fayetteville, NY

Free

Oral-B Power Toothbrush

Following exam & x-rays

Free Oral-B Power Toothbrush at Fayetteville, NY Dentist Office

New patients only. Cannot be used with state or federal programs or combined with other offers. Limit one offer per person. Product may not be redeemed for cash. Product value up to $20. Mention this offer to receive promotion. If actual product is not available, a replacement of equal or greater value may be substituted. While supplies last.

PRINT
Mondovi Dental - Fayetteville office

315.637.8213

We are conveniently located on Highway 5, across from the Honda dealer.

HOURS

Open Today:
7:30 AM – 5:00 PM

Mon: 7:30 AM – 5:00 PM

Tue: 7:30 AM – 5:00 PM

Wed: 7:30 AM – 5:00 PM

Thu: 7:30 AM – 5:00 PM

Fri: 7:30 AM – 12:00 PM

*Please note office hours are subject to change.

Welcome!

Whether you are a new patient or already part of our family, Mondovi Dental Fayetteville offers a wide range of general dental services, cosmetic dentistry and restorative dentistry for adults and children. If you have any questions, please give us a call.

Patient Reviews  
Mondovi Dental - Fayetteville staff

HOURS

Open today:

Mon: 7:30 AM – 5:00 PM

Tue: 7:30 AM – 5:00 PM

Wed: 7:30 AM – 5:00 PM

Thu: 7:30 AM – 5:00 PM

Fri: 7:30 AM – 12:00 PM

*Please note office hours are subject to change.

PATIENT REVIEWS

Patricia Bullen

Dec 18, 2023

If you want your appointments constantly canceled, and to go a year or more without an appointment because they krep canceling, and only get the answering service when you call,and never receive a call back, a complete hassle just to make an appointment, then go for it.Nothing has changed The staff is great and patient with my daughters and I have been going to Dr. Procopio for about 20 years now, since he was under his own business. I still love Dr. Procopio, however, now that Modovi has taken over it has gone downhill and continues to roll downhill! Appointments are constantly canceled, and you end up going much past your 6 month time frame. Also, I want to call the office and make an appointment, but it automatically gives me the answering service! I don't want to leave a message to have them call me back to make an appointment! Patients should be able to call directly! This is nonsense.update: It's been weeks and noone still has called for the appt.

Connie Bixby

Dec 14, 2023

— Hi, Connie! Thanks for taking the time to rate us 5-stars.

Steve Houghton

Dec 14, 2023

Happy with my visit

— Hi Steve, we appreciate you leaving us a review. See you back soon, thank you!

N D

Dec 13, 2023

This place has service that has declined in satisfaction recently. I use to be able get 2 yearly appointments for our family of 5 regularly. Now I just had first appointment in November this year and the next one is in August next year!!! Dental health is important but they cannot meet the recommended 2 per year cleaning then something is wrong. The hygienist is also not as good as the one I had for years. The change in ownership to Mondovi is the worst thing ever.

— Hi N, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Andrew Match

Dec 13, 2023

can't keep hygentists employed - went from 5 to 2 and cancelled all their long term patients. Poor management

— Hi Andrew, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Laura Ricardo

Dec 02, 2023

I so appreciate the doctor calling me back right away this morning, on a Saturday, to discuss mom's worsening and swollen face. He answered my questions and was helpful in coming up with a contingency plan. I was very impressed and comforted by the support provided.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Can Isik

Nov 28, 2023

Always outstanding service. From the front desk to hygienists to the dds. And they deal with my insurance directly ? Highly recommended

— Thank you for the kind words Can. I'm going to share with the whole team. We love hearing from our happy customers!

Katherine Ducey

Nov 15, 2023

Doc Procopio is great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication.*edited to add that they are stealing money now. As an In-Network provider, they are only allowed to bill a certain amount for a particular service. They will rebill as something more to get more money and charge the client. When I called and addressed, I was told I would get a refund check and never did. When I called and asked why 5 months later it had not come, I got a runaround about not filling out paperwork. This office's practices are criminal.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

courtney aversano

Nov 11, 2023

— Thanks for making us smile! We appreciate such a great review!

Rebecca Hija

Nov 08, 2023

2nd update: 3.5 months later and still no call for my appt!! Called them and I’m still on the cancellation list. No appts available. This is ridiculous and I’m going to look elsewhere for a new provider after almost a decade of coming here. Am I just supposed to wait indefinitely? Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Brian Gotham

Nov 05, 2023

Been enjoying coming here with my family for 5 years, but they began to cancel my appointments indefinitely. Front staff can be rude at times and unorganized, but the hygenists and dentist have always been great. Had to find another dentist.

Melanie Toner

Nov 04, 2023

We are always treated with great care!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary Lowe

Oct 18, 2023

— Thanks for making us smile! We appreciate such a great review!

J “Mopar”

Oct 17, 2023

This office is constantly over billing me, up to $500 at one point. (Which my insurance paid in full) All my of my families appointments where cancelled 4 months ago, by Mondovi, and I still cant get appointments scheduled. Looking for a new practice

— Hi J, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Katie O

Oct 09, 2023

My husband has had several scheduled cleaning appointments over the past year and all have been canceled by the practice. I myself have had two scheduled appointments canceled by the practice. The office stated they are short staffed and can only put us on a waiting list and if we schedule another appointment it won’t be for at least 9 months and they can’t guarantee that will also not be cancelled. I receive multiple notifications to schedule an appointment because I’m overdue. Unfortunately this practice has made doing so impossible. We have been extremely patient but with 5 appointments between the both of us being cancelled and being over due a year for a basic cleaning, I would think proper curtesy would be to reschedule within a reasonable time frame and not make us continuously call the office to try and get in. Most of the time just speaking to an answering service and never receiving a call back.

— Hi Katie, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 28, 2023

— Thank you for sharing your feedback with us, Donna. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Kim Armani

Sep 25, 2023

Like others, we are long-term patients who are (very) pleased with the dentists but if your appointments are REPEATEDLY (meaning over several years) cancelled, who the denstist is is meaningless. I lost a TOOTH because of the delays (resulting in an advanced cavity) and ended up having to pay for an implant. And just this week we received an email message soliciting for NEW PATIENTS when the practice tells us that they only have 2 hygenists (down from 5) and, again, cancelled both my and my husband's appointments. Also, we have spoken repeatedly to the office manager and staff about this problem so all the message about "getting more details" (below) are meaningless - they are fully aware of the problem and nothing changes. If you're looking for a dentist, my advice (sadly) is to look elsewhere.

— Hi Kim, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Jenny Pizzeck

Sep 21, 2023

We waited 6 months for our first dental appointments, but the week before our appointments they called to say we needed to push it out several months. Then the actual rescheduled appointments went well….but the billing process was an absolute disaster. We will not return.

— Hi Jenny, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 18, 2023

The billing is often full of mistakes. They mixed up credit and balance with different family members under the same policy. I spoke to the office manager on several occasions. She could not provide consistent and honest answers.

— Hi Donna, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Cathy Carpenter

Sep 18, 2023

I will never step foot in this place again. However the dentist is good their front office is horrible and I've been billed. I will call the better Business bureau about them because they're inefficient and very rude. Their front office manager is only been there since March since she can go back and collect on things that have already been paid. I think she's rude I think she's inefficient I think their whole practice is inefficient when it comes to scheduling their appointments I only wish their dentist would go somewhere

— Hi Cathy, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Sue Pascucci

Sep 16, 2023

— Thanks for the five-star review, Sue.

Debra DeSocio

Sep 06, 2023

The appointment I attended all staff were professional and courteous.

— Thank you for the kind words Debra. I'm going to share with the whole team. We love hearing from our happy customers!

Ray Miller

Aug 30, 2023

Staff is fun, friendly and professional

— Thank you for the 5-star review, Ray! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Denise Velardi

Aug 26, 2023

Dr. Procopio does amazing work. He is personable and extremely talented.

— Thanks for making us smile! We appreciate such a great review!

Ron Yehle

Aug 24, 2023

I think these guys are the best around CNY. The staff is always extremely pleasant and competent. That young dentist, Steve is the best I’ve ever met.

— Hi Ron, we appreciate you leaving us a review. See you back soon, thank you!

Ovais Hasan

Aug 17, 2023

Worst dental office that you can deal with. I am writing this review after giving them chances after chances for almost 2 years now. They keep rescheduling to keep patients in the practice and when it gets close to the appointment time, they reschedule again. Instead of being honest and telling that they have no one to take care of the patients, they just reschedule. Worst of all, they don’t take any responsibility. I think Dr Procopio should stick with selling ice cream and have whatever staff he has, help him with his ice cream business as they are not capable of providing dental care.

— Thank you for sharing your feedback with us, Ovais. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Carol Slawoniewski

Aug 17, 2023

I made a new appointment for my whole family and waited 6 months for it. When we went, they couldn't find me. When they finally found me, they said they tried to reach me three times to cancel. I asked what number they called because I never received a call from them. They said they misplaced my number and had to Google me to get it. Well, they called a number I've never even heard of. Very poor business management. I would never recommend this business to ANYONE!!

— Hi Carol, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Robert Eggleston

Aug 03, 2023

Their service is prompt, competent and high quality.

— Hi, Robert! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

g c

Jul 18, 2023

i Have been going to this office when Dr Procopio owned it and it was excellent. Mondovi took it over went terrible from there. I have had 3 appointments cancelled over the past 18 months for a simple cleaning. Office manager Stacy very rude and unprofessional one excuse after another. Save yourself some grief and stay away from this practice.

— Hi G, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Mary Kate Gang

Jul 18, 2023

Excellent service and very pleasant staff. That's part of the secret to their successful practice.

— Hi Mary, we love hearing feedback like this from our patients. Thanks again for choosing us!

Rebecca Hija

Jul 13, 2023

Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Jeanne Lyons

Jul 07, 2023

Dr.Procopio is wonderful. He’s friendly, informative and skilled. Amanda did a great job cleaning my teeth.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Benjamin Jenkins

Jun 28, 2023

Does not return phone calls or requests for new patient appointment. Did the online request and spoke to someone over the phone stating they would call back. Edit: they responded but said sorry we aren't accepting new patients despite advertising for new patients. They didn't care about my request in March utilizing their new patient request section on website or phone call from almost two months ago

— Hi Benjamin, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Edward Mudd

Jun 22, 2023

I've been going here for 7 years, and Dr. Procopio and his staff were always great. However, scheduling appointments in a timely manner was always an issue, and it has now become utterly unmanageable. I had to reschedule my appointment in the fall, and the earliest they could fit me in was 7 months (!) later. Then, three days before my appointment, after waiting 7 months, they abruptly canceled it on me due to a staffing shortage, and informed me that they wouldn't be able to reschedule it at this time due to said staffing shortage. I guess I have to find a new dentist. The fact that they keep losing dental hygienists and apparently can't replace them doesn't speak well for the direction this dental practice has headed in since being sold to Mondovi.

— Thank you for sharing your feedback with us, Edward. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

alan diamond

Jun 22, 2023

Excellent service!!! zero pain!!

— Thank you for taking the time to provide feedback, Alan. We are happy to hear your kind words.

Amanda Reeder

Jun 20, 2023

New to area - I managed to get an appt and waited (my husband has been calling for weeks with NO RETURN CALL). When I get there they say they don't have my insurance - which I put in the online form when making appointment, then someone else comes and says oh no its the wrong insurance so you'll have to pay cash today. I waited over 2 months for the appointment, I have Delta Dental and it says right on the DD site that the dentist can look up your info but nope - they were totally OK with me walking out the door rather than helping me find a solution. Didn't even try to reschedule. The dentist may or may not be fine - but the front office is not great.

— Hi Amanda, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Donna Berthoff

Jun 02, 2023

— Thanks for the five-star review, Donna.

Tom Burns

May 31, 2023

— Hi, Tom! Thanks for taking the time to rate us 5-stars.

diana shepard

May 16, 2023

I’ve been coming to this office for over 20 years. I can’t say enough good things about Dr. Procopio. He is fabulous!! However, since Mondovi Dental took over it had gone down hill FAST!! I hadn’t had a cleaning in 10 months since they canceled on me due to lack of hygienist. The billing department won’t let me have 2 cleanings and 2 periodontal maintenance a year. They said it was against the law and fraud!! NOT TRUE!!! My insurance company told me I could have 2 cleanings and 2 periodontal cleanings a year. I checked with another dentist and they will gladly bill it that way. No problem!! That’s what my policy says I am allowed!!! They aren’t answering their phones today. All new faces yesterday. I’ll go to a new dentist. Bye bye Mondovi Dental!!!

— Thank you for sharing your feedback with us, Diana. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Rich Guarniero

Apr 18, 2023

First time patient. Dr Procopio came highly recommended from people in my neighborhood (DeWitt). They did not disappoint! Highly recommend.

— Thanks for making us smile! We appreciate such a great review!

James Button

Apr 14, 2023

— Thank you for the review James, you've really made us smile!

Maura STONE

Apr 13, 2023

Always a pleasure. The staff is friendly and I have never waited more than 5 minutes for my scheduled appointment. They are very efficient! I’ve been a patient for years and have always had a great experience. Would highly recommend!

— Hi Maura, we appreciate you leaving us a review. See you back soon, thank you!

roxanne barnaby

Mar 24, 2023

— Thanks for the five-star review, Roxanne.

Gulsen Leyla Gungor

Mar 24, 2023

A clean clinic. Pretty quick service right on time of the appointment.

— Hi Gulsen, we appreciate you leaving us a review. See you back soon, thank you!

ronald j Russo

Mar 23, 2023

— Hi, Ronald! Thanks for taking the time to rate us 5-stars.

Janelle Popovici

Mar 23, 2023

Professional, kind and informative.

— Hi, Janelle! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Emily Scranton

Mar 21, 2023

— Emily, thanks for your 5-star review!

Shawn Meyers

Mar 18, 2023

— Thanks for the five-star review, Shawn! We appreciate you taking the time to rate us.

scott baker

Mar 17, 2023

Excellent care. They take the time to to explain what’s going on with my teeth and gums. Compassion is extraordinary, as I suffer from very sensitive gum lines and teeth. Care enough to ease the sensitivity while removing plaque.

— Thank you so much for your kind words, Scott. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

CINDY BELEY

Mar 17, 2023

— Thanks for making us smile! We appreciate such a great review!

Michaela Darmento

Mar 14, 2023

Definitely time to make a switch. I’m not usually one to complain but it just keeps getting worse. The care is fine once you’re at your appointment. But the problem is actually having an appointment!! My last appointment was cancelled due to staffing issues, fine it happens. But then the next available appointment is 6 months out. Today was said appointment. I had confirmed it via text days ago. I get there today and the doors are locked! They had closed due to weather I assume. But how was I supposed to know? No text or call or email or recorded message on the phone, not even a sign on the door. And there were other tire tracks in the parking lot so other people tried to go to their appointments too, I wasn’t the only one uninformed. So once again I’ll have to be rescheduled I’m sure 6 months out. Craziness

— Hi Michaela, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Patricia Ordway-Bennett

Mar 06, 2023

Amanda R. does a great job cleaning my teeth. She is always welcoming, friendly, and makes the experience pleasant. Thank you, Amanda!

— Hi Patricia, we love hearing feedback like this from our patients. Thanks again for choosing us!

Daniel Aiello (Trucker Dan)

Feb 25, 2023

— Hi Daniel, we appreciate you leaving us a review. See you back soon, thank you!

Lynn Bennett Wean

Feb 23, 2023

Extremely kind, very thorough.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Michelle DiCesare

Feb 16, 2023

Dr. Procopio and his staff are always super friendly and they do wonderful work and are very accommodating. Highly recommend!

— Thank you for taking the time to provide feedback, Michelle. We are happy to hear your kind words.

John Wind

Feb 11, 2023

— Hi John, we appreciate you leaving us a review. See you back soon, thank you!

Tony Cristantielli

Jan 26, 2023

— Thanks for the five-star review, Tony! We appreciate you taking the time to rate us.

Brendan Finnerty

Jan 15, 2023

Been going for years, great service never have to wait more than a few minutes! Dr. Procopio and all his staff are excellent and professional!

— Hi Brendan, we love hearing feedback like this from our patients. Thanks again for choosing us!

Paulette Weber

Dec 30, 2022

The hygienist was professional as well as very knowledgable.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

,Susan Shick

Dec 23, 2022

My daughter and myself have been going to the previously owned dental office when it was Procopio Dental for several years where we received EXCELLENT service. Customer service has definitely changed since changing to Mondovi, I've noticed many new faces. This past year we have been cancelled or rescheduled only to be cancelled again with no notice. I have been told to call weekly to check their cancellation list only to be told when I call there is no such list and treated like I'm crazy. I could go on but this should be enough. Go elsewhere. And really too bad because the dentists are great but you have to get past the scheduler/receptionist to get an appointment.

— Hi ,susan, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Kate

Dec 20, 2022

Most of the staff at the front desk don't wear masks and one female front desk employee came into the room in the middle of my appointment coughing without a mask on. Very uncomfortable. I have an immunocompromised family member and I no longer feel safe coming here.

— Hi Kate, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

SKC Hallman

Dec 02, 2022

— Thank you for the review Skc, you've really made us smile!

Vickeyjo Longo

Nov 29, 2022

— Hello Vickeyjo! Thank you for the great review, we really appreciate it!

Judith Burns

Nov 18, 2022

— Thanks for the five-star review, Judith.

Dianne Moon

Nov 03, 2022

No wait and Dr. Procopio explained everything very clearly with options available.

— Thank you so much for your kind words, Dianne. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Jeremy Yaple

Nov 02, 2022

This place has gone down the toilet since Doc Procopio sold out. Today the office called us to say they needed to reschedule cleanings for my wife and 2 children. It’s November 1st and they can’t fit us in again until the end of May? They stated they now have ZERO hygenists on staff. Back in August I had to reschedule my own cleaning. My doing this time, but with plenty of notice. The office couldn’t get me back in until February! They stated they would put me on a cancellation list. I’ve been on this mysterious list before but somehow have never once gotten a call. This place went from the best doc ever to a garbage chute in a few years. Moving on and good riddance! Very sad to see Doc Procopios legacy ruined like this.

— Thank you for sharing your feedback with us, Jeremy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Beth Bowhall

Oct 29, 2022

Great experience. Very kind doctor, assistant and front office staff. Would recommend to everyone.

— Hi Beth, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mike Cronin

Oct 26, 2022

This is a great dental practice. Very well run and the staff is very helpful. I’ve needed extensive dental work and Dr. Procopio is the best. I highly recommend them!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Margaret Klein

Oct 12, 2022

It was delightful!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Lorri O'Dell

Oct 06, 2022

Mondavi Dental is a great practice. The staff is amazing - polite and caring; run so efficiently.

— Thank you for taking the time to provide feedback, Lorri. We are happy to hear your kind words.

Dave Kamp

Sep 22, 2022

Very good, positive experience

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Pamela Keenan

Sep 21, 2022

Dr. Procopio and his staff are wonderful. They totally take the fear out of dental visits. Every visit is virtually pain free!

— Thanks for making us smile! We appreciate such a great review!

JOHN CIOTTI

Sep 20, 2022

Had a filling replaced, quick, no pain. So far my experience has been very good.

— Thank you for the kind words John. I'm going to share with the whole team. We love hearing from our happy customers!

Barry Miller

Sep 15, 2022

Hardly a wait- efficient office- friendly and professional staff. Not to mention a caring and skilled dentist, Dr. Procopio!

— Thank you for the 5-star review, Barry! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Gil French

Sep 09, 2022

— Thanks for the five-star review, Gil! We appreciate you taking the time to rate us.

Kathy Ruggeri

Sep 03, 2022

The entire staff at Mondovi is pleasant and professional.

— Thanks for making us smile! We appreciate such a great review!

tom james

Aug 31, 2022

I am very pleased with my recent tooth extraction. Dr. Stevener and staff assistant were great. I am most grateful for the doctor’s skill and patience with my problem.

— Hi Tom, we appreciate you leaving us a review. See you back soon, thank you!

Logan Tomas Sutt

Aug 31, 2022

Dr Procorpio is a great bedside manor dentist. He always informs you with all possible outcomes in regards to your case. His staff is also courteous also.

— Hi, Logan! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Heather Schroeder

Aug 15, 2022

Absolutely terrible. Dr. Procopio and his staff were wonderful, but ever since they sold out to Mondavi Dental, my appointments are cancelled without my consent and rescheduled for 6+ months away. Then they cancel again. With multiple cancellations, it will now be 1.5 years between appointments. They've taken on too many new patients and left their existing patients in the dust. Corporate greed at its worst.

— Hi Heather, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Dan Richardson

Aug 13, 2022

Very professional and thorough.

— Thank you so much for your kind words, Dan. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

marcella becker

Aug 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Annie Turkowski

Aug 11, 2022

— Hi Annie, we appreciate you leaving us a review. See you back soon, thank you!

Almin Kreso

Aug 10, 2022

— Thank you for the review A, you've really made us smile!

Dave Thompson

Aug 05, 2022

As always from checking in to leaving, everyone is very professional and accommodating. My hygienist is outstanding!! Dr Procopio is a magician.

— Hi Dave, we love hearing feedback like this from our patients. Thanks again for choosing us!

Diane Lemon

Aug 03, 2022

Courteous and professional service. As soon as you walk in the door, receptionist great, Pam -Dental Hygienist, 10 stars, and Dr. Procopio is the best. I thought I’d give an update as I just had my teeth cleaning . I was relaxed due to the expertise of the dental hygienist Pam Hartsell as She always does an outstanding job and I actually like getting my teeth cleaned! :)

Deborah Zaccanelli

Jul 29, 2022

— Hello Deborah! Thank you for the great review, we really appreciate it!

Katherine Ducey

Jul 28, 2022

The hygienists and Doc Procopio are all great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication. Very disappointed since they changed over from private practice.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Sarah Chappell

Jul 28, 2022

— Thanks for the five-star review, Sarah.

Martha Pascucci

Jul 28, 2022

Great office! Amanda is an outstanding dental hygienist!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Sharon Bazen

Jul 27, 2022

— Hi, Sharon! Thanks for taking the time to rate us 5-stars.

Bill Finch

Jul 20, 2022

Went for a cleaning with foam for the first time... she was great! Appointment started right on time... very appreciated, and a very friendly group!

— Thank you for taking the time to provide feedback, Bill. We are happy to hear your kind words.

Lisa McCarthy

Jul 16, 2022

Dr. Stevener, Rob and the Administrative Support team are excellent!!! I recently had a tooth infection and needed to be seen the same day I called and they saw me within a few hours. Their Periodontal Clinician is fabulous too!! The medical expertise and state of the art equipment is definitely why I chose this group in 2017 when I moved back to Syracuse. Their kindness goes above and beyond all that. I cannot recommend them highly enough!

— Thank you for the kind words Lisa. I'm going to share with the whole team. We love hearing from our happy customers!

Midge Daviau

Jul 13, 2022

— Midge, thanks for your 5-star review!

Marion Bregande

Jun 30, 2022

— Thanks for making us smile! We appreciate such a great review!

Bruce Parsons

Jun 23, 2022

Always Courteous and professional never make me wait for long

— Hi, Bruce! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

CARR DAVID

Jun 18, 2022

— Thank you for the review Carr, you've really made us smile!

Paul Ruterman

Jun 18, 2022

— Hello Paul! Thank you for the great review, we really appreciate it!

Carlos Roldan

Jun 17, 2022

Great experience at Mondovi Dental

— Thank you so much for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Carole Greene

Jun 08, 2022

Stopped by office in middle of busy day and dentist took me immediately even though it was not an emergency, just a chipped tooth. Thank you!

— Hi Carole, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mauri Stott

May 24, 2022

Always professional and friendly, and always do an excellent job. Wish I'd had dentists like this as a kid!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Paula Straughter

May 19, 2022

Thank you Mondovi Dental. Especially to my Dental Hygienists Pam . Thank you for your special attention in cleaning my teeth and reminding me how important it is to use the water pik Thank you again Paula S

— Thank you for taking the time to provide feedback, Paula. We are happy to hear your kind words.

Elias

May 17, 2022

I needed to find a place quickly to look at an issue that I developed. After calling numerous places and getting rejected, Mondovi Dental quickly accepted me and scheduled me to come in the morning after. I was able to get my issue looked at and take the necessary steps. Everyone I interacted with seemed kind and respectful, mostly the young man at the front!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Ed Veaudry

May 12, 2022

— Ed, thanks for your 5-star review!

Jean Arns

May 11, 2022

— Hi, Jean! Thanks for taking the time to rate us 5-stars.

Shafu V

May 06, 2022

Got a filing done. It was quick and smooth.

— Thank you for the kind words Shafu. I'm going to share with the whole team. We love hearing from our happy customers!

Tracey Gilgallon

May 05, 2022

I was very stressed because I have bad experiences at the dentist before coming here. I still get anxious but everyone was very nice.

— Thank you for the 5-star review, Tracey! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Lauretta O'Connor

May 03, 2022

First dentist office I haven’t dreaded going to! Dr. Procopio has an excellent bedside manner. All staff I have come across have been both pleasant and professional with the ability to put you at ease. Highly recommend!

— Thanks for making us smile! We appreciate such a great review!

Julianne Barton

May 03, 2022

— Thanks for the five-star review, Julianne! We appreciate you taking the time to rate us.

Yvonne Ruiz-Gilmore

Apr 30, 2022

The work that was done was great but for the second time I was overcharged after my insurance was applied by the office people because incorrect coding was used. When I mentioned the astronomical amount I was paying for one filling the girl at the counter just looked at me with blank look on her face and continued to wait for me to hand her the money without bothering to check into it. I had to go out to my vehicle and call my insurance company to verify that I was indeed being overcharged. I’m not sure if the billing is being done incorrectly on purpose or not but as I said this was the second time it has happened and enough for me to question the integrity of this business. In my opinion patients should not be billed anything UNTIL the insurance has paid their share as most other places do it. Looking pretty shady and from my perspective they need to pick up their game or I’m out!

Jennifer Barrows

Apr 29, 2022

— Thanks for making us smile! We appreciate such a great review!

Donna Rugino

Apr 22, 2022

— Hi Donna, we appreciate you leaving us a review. See you back soon, thank you!

Lorena Gardner

Apr 22, 2022

My family has been going to Stephen Procopio for years now, always a pleasant experience. Ashley VanAuken is very gentle and sweet one of the best!!!

— Thank you for the kind words Lorena. I'm going to share with the whole team. We love hearing from our happy customers!

Paul McLaughlin

Apr 21, 2022

— Thank you for the review Paul, you've really made us smile!

Stephen Kerr

Apr 20, 2022

— Hello Stephen! Thank you for the great review, we really appreciate it!

Arthur Allen

Apr 08, 2022

— Thanks for the five-star review, Arthur.

Bobbie Jo Wilson

Mar 18, 2022

— Hi, Bobbie Jo! Thanks for taking the time to rate us 5-stars.

Brenda Barlow

Mar 15, 2022

— Brenda, thanks for your 5-star review!

Tina Leatherland

Mar 01, 2022

Dr. Procopio's the best!

— Hi Tina, we love hearing feedback like this from our patients. Thanks again for choosing us!

Caroline Barrows

Feb 24, 2022

— Thanks for the five-star review, Caroline! We appreciate you taking the time to rate us.

Jessica Murray

Feb 23, 2022

My daughter does not like needles at all. They were so good with her. They let her try without meds first to see if she would be ok since it was a minor cavity. They are so patient.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Jenna Compeau

Feb 18, 2022

Dr. Stevener & all of the hygienists have been great! I called with an emergency and they got me right in.

— Thank you for taking the time to provide feedback, Jenna. We are happy to hear your kind words.

Gail Tyndall

Feb 17, 2022

The hygienist was knowledgeable, considerate and excellent at her job. The dentist was as well.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Tommy Burke

Feb 15, 2022

Great customer service and quality dental work.

— Thank you for the kind words Tommy. I'm going to share with the whole team. We love hearing from our happy customers!

Runa Acharya

Feb 04, 2022

I have been going to this practice for over three years. Dr. Procopio is excellent in both his skills and beside manners. All of the office staff is exceptional as well-they go above and beyond to help their patients. Wait time has always been minimal to none. Highly Recommend!

— Thank you for the 5-star review, Runa! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Charles Coakley

Jan 27, 2022

— Thanks for making us smile! We appreciate such a great review!

Diane Paul

Jan 23, 2022

Mondovi Dental does not disappoint! I am reminded each visit of how wonderful Dr. Procopio and the amazing staff and services are! Thank you!

— Hi Diane, we appreciate you leaving us a review. See you back soon, thank you!

Lorraine Maggio

Jan 21, 2022

— Thank you for the review Lorraine, you've really made us smile!

Stuart Sloane

Dec 29, 2021

John Decker

Dec 17, 2021

Terrific staff. Very friendly and welcoming! Excellent Dentists.

Lori McWhite

Dec 09, 2021

Knowledgeable. Helpful. Helped me smile again!!!

Jason & Pamela Hartsell

Nov 22, 2021

william hurd

Nov 12, 2021

Nick DeSocio

Nov 06, 2021

Karen Salce

Oct 09, 2021

Absolutely love Mondovi Dental! They are quick, efficient and very thorough! And the staff is incredible! Dr. Procopio is the best! He was so great with my daughter when she broke a couple teeth playing softball!

Giovanni Valentino

Sep 30, 2021

jOHNNY jACKS

Sep 30, 2021

I would highly recommend Mondovi Dental to anyone who wants great service!

stacy kleiman

Sep 29, 2021

Waleed Al taie

Sep 27, 2021

Diana Marocco

Sep 02, 2021

Dr. Procopio and Amanda are always professional

Diane Lewis

Aug 18, 2021

Great staff. Always try to accommodate your needs. Thumbs up for Dr. Procopio, he’s the best??

Magda Karagiannis

Jul 27, 2021

Everyone in the office is very friendly and very professional! The fact that I get fast service, and a job excessively well done, says it all! Thank you!

Kiley Kingma

Jul 21, 2021

I've been here twice now, and they always get me in and out quickly. Super friendly DR and nice staff. Seems very thorough !

TammyLynn Lowe

Jul 08, 2021

patrick commeret

Jun 26, 2021

Ja d

Jun 15, 2021

Maddie burns was the best dentist you could ask for. If you are looking for a dentist she is someone you should ask for. 10/10 would recommend. They are full of the sweetest people that get work done.

Heather Brothers

Jun 03, 2021

Michelle Berry

May 26, 2021

My son is some what new to the practice and absolutely loves it there ! Everyone is so nice and Dr Procopio is awesome , no more switching dentist for us !!!

Katie Knoll

May 14, 2021

The staff was very welcoming and no one made me feel bad for my long lapse between cleanings! The hygienist was quick and gentle!

John Stewart

May 14, 2021

Great service

Bob Fallert

May 12, 2021

Brian Stone

May 08, 2021

Since being taken over by Mondovi Dental, this practice has gone downhill in terms of their billing. I routinely get bills that are inaccurate and not on agreement with my insurance company. I've talked with their billing department repeatedly and they never correct their records. I've been a patient here for 20 years but have decided to leave. It just isn't worth the headache of dealing with their billing office.

Mirnesa Zahirovic

Apr 19, 2021

Great and friendly staff!! I have been with this practice for years and never had any issues. My hygienist Pam is the best!! She does an awesome job with my teeth and is very kind human!! Dr. procopio rocks!! Thank you for everything ?

JMB

Apr 16, 2021

Dr. Procopio is a 12 on a scale of 1 to 10! I've been to many dentists in my life, he is absolutely the best, hands down! His staff is awesome also. Can't say enough about this office, everyone is so very nice, competent and caring.

Janet Willson

Apr 10, 2021

Thank you for resolving an issue I had.

Jaime Jacobson

Apr 08, 2021

Staff is great with children and adults. My kids look forward to their cleanings. Like many people, I have some "sensitive" spots along my gumline. Hygienists always ask in advance where they are and check in during cleanings to make sure that I'm comfortable. Highly recommend.

Mark McKee

Apr 06, 2021

Ellen Albanese

Apr 01, 2021

Dr Steve Procopio is the best dentist hands down!! His assistant, Riley, is also awesome!!! Great team work to give best dental care to their patients!! Never a wait!

Diane Hubbs

Mar 29, 2021

Absolutely the worst. Besides that they are consistently canceling appointments, the dentist is arrogant and the office staff is unprofessional. I strongly advise going somewhere else. They billed insurance incorrectly and under a dentist that did not take my insurance yet they copy of the bill sent to me was in the name of the dentist that did take my insurance. I pointed out the discrepancy to the office manager who was going to look into it, have it corrected and call me back. None of this happened. They now won't return calls or allow me to speak to the office manager. Last contact I had they stated to pay the bill because they no longer take my insurance yet they did at the time of the procedure. This is FRAUD. I now have to contact a lawyer.

SB Dubs

Mar 29, 2021

Service was fine but billing is ridiculous. Website shows taking my insurance. My insurance company list them as taking my insurance. After receiving care, they now say the the particular dentist that did the work does not take my insurance. They even sent separate bills to me and the insurance. The bill to me is from the group, but the bill to insurance if from that individual dentist. I would consider this as fraud. Go somewhere else.

Sarah Slifka

Mar 23, 2021

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

— Thanks for making us smile! We appreciate such a great review!

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

Zachary Z

Feb 22, 2021

Amazing dental experience. Awesome staff, I had Pam help me today with a number of things and she made it easy and painless. Thanks again!

Brian Robbins

Feb 09, 2021

The dentist took me in early and I was done in 15 minutes. Mondovi is my new dentist.

Myron Thurston

Feb 02, 2021

I love Mondovi! Everyone there is so wonderful to work with.

Daniel Smorol

Jan 12, 2021

Dr. Procopio and staff are pros! Highly recommend.

Christine Byrns

Dec 10, 2020

I have been a patient of Dr Procopio for decades!! The hygienist are absolutely amazing! I love my dental visits and look forward to seeing them! They do such an awesome job and are so super gentle & efficient!! I always recommend to everyone! I have never had a bad experience in the 24 years I have been going there! Always comfortable & the work they do is above & beyond what you would expect! Thank u all!! The office lovlies are always so pleasant!

Daria Larson

Nov 23, 2020

I’ve been going to Dr.Procopio since I was young but this was my first time back since it became Mondovi dental. He still remembered me after all this time which was great, really makes you feel at home! The staff is still exceptionally friendly and accommodating, especially the receptionist! My hygienist Jennifer was amazing. Would definitely recommend this place, from someone who isn’t a fan of dentist appointments, they really make you feel comfortable.

Shannon Atkins

Nov 23, 2020

Brittany Enders

Nov 23, 2020

EAP

Nov 17, 2020

Grant Chamberlain

Nov 13, 2020

Love mondovi dental, I travel there from half an hour away, and would recommend it to anyone.

Rebecca Hija

Oct 12, 2020

I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Kay Friedman

Oct 07, 2020

I actually recommended The Mondovi Dental - Fayetteville office to a friend on the way back to work from my Appointment yesterday. Erin was wonderful (I even told her it was the most pain free Teeth Cleaning I have ever had - REALLY! (And my mother was a dental hygienist for OVER 50 years) and Dr. Procopio is the BEST!!!

linda hall

Sep 28, 2020

Mondovi Dental in Fayetteville is the place to go for regular preventative services or repair procedures. I absolutely love their staff and great service! Erin did a terrific job cleaning my teeth!

Matt Kent

Sep 25, 2020

Dr. Procopio and Riley are amazing!!! Very easy to talk with. They made me feel cared about. I have finally found a dentist that really cares. I would give this 10 stars for a rating if I could!! Thank you ?

Jen M

Sep 11, 2020

I have been going to Mondovi Dental since I was little probably about 20 years now. My last visit was my first time with the dental tech Erin (I believe this was her name) she was amazing! She made me feel so comfortable and we communicated with one another about our babies. Dr Stevener was as charming as always! Thank you for the best dental appointment anyone could ask for!

Tommy Smetanka

Aug 18, 2020

I had all my teeth pulled out last September in Elmira at Mondovi. Due to the the covid-19 they were not able to finish and closed for good. I called Mondovi in Fayetteville New York and told them my situation. I was told they would get back with me after checking out my records. Well that never happened and in heve been waiting for almost 2 weeks and nothing has happened. I paid over $6,000 to Mondovi to have my dentures set correctly and I WILL HAVE TO GET A NEW DENTIST TO TAKE CARE OF THIS PROBLEM. IT'S VERY SAD THINGS LIKE THIS HAPPEN.

Matthew Button

Jul 16, 2020

Joseph E

Jul 09, 2020

I recently went in just to find out that virtually every previous employee has now been replaced. No explanation of anything. I then went to check out and was informed there is a $20 additional Covid fee. When I went to inquire about it they said it was to offset the additional material needed to cover their costs. I told them that I do not mind covering additional costs but I did not see anyone wearing anything other than what they usually did . Not to mention a two or three dollar per patient additional fee should cover any additional costs not $20. Regardless, I should have been informed of this additional $20 fee when my appointment was made, Not after being a captive audience. I have been a patient at this office for many years and it was, by far, my favorite place. Now After changing over to Mondovi, the lack of any explanation of any changes, and not getting the customer service I used to, I am seriously considering transferring my family to another office.

SRaihan Silpa

Apr 17, 2020

Good

Carlos Roldan

Mar 13, 2020

T Del

Mar 03, 2020

S. B.

Feb 27, 2020

I used to like this practice but it's become impossible to schedule cleanings every 6 months. I have had a few different hygienist in the last couple of years so it appears that they can't keep people. The newest issue was they called me three business days before my scheduled cleaning and told me they needed to reschedule it. They cancelled my appointment and told me they are booked for 6 months! That makes it so there is a year in between my cleanings. I will be looking for a new dentist.

Patricia Bullen

Dec 21, 2019

Thankyou for being patient and caring and understanding staff.

Maureen Jordan

Dec 17, 2019

Eric Schuster

Dec 07, 2019

10+ on the satisfaction scale.

Lou “Lou” Neuburger

Dec 06, 2019

Our family has visited this office since Dr. Procopio came to Fayetteville 30 years ago. His skill and the friendly staff have helped guide two generations dental health. We couldn't recommend this staff any more highly.

Laurie W (luvanurse3)

Nov 29, 2019

10... everyone very friendly and helpful Love Dr P and Ashley who cleaned my teeth very professional and caring. Even the ladies at the front desk were smiling and helpful.

Carrie Chaires

Nov 08, 2019

Jen Ceratt-Meaker

Oct 26, 2019

My sister in law told me about them years ago. Figured I'd give them a try, absolutely love them... I drive 40 minutes one way but it's worth it.

Jeanne Chu

Oct 18, 2019

I just adore my hygienist; she's really thorough and fun, too. And everyone I've come into contact there is great. I look forward to initiating my Six-Month Smile treatment.

Hbomb 93

Sep 24, 2019

Janet Schuster

Aug 27, 2019

Absolutely wonderful for service and professionalism. I highly recommend to everyone?

Jeff Kraft

Aug 16, 2019

Mary Ann Perlman

Jun 21, 2019

Rebecca Miller

May 08, 2019

Kelley Burt

Apr 16, 2019

Brian Van Hoose

Sep 17, 2018

Woke up with left side of my face swollen and pain in upper jaw. Called and they got me in within 20 minutes. Dr Procopio was very professional, laughed & joked to ease my anxiety. In and out within 1 hour tooth pulled and all! First time here. Would recommend this office to everyone.

Jeff Friedman

Dec 18, 2017

I just had my first appointment at Dr. Procopio's office after recently deciding to change dentists/dental hygienists. I have to say that EVERYONE in the office was super pleasant, professional and courteous AND Kristen, my dental hygienist was outstanding! She was very thorough, friendly and professional. (Plus my teeth never felt so clean and polished - REALLY!). When I met with Dr. Procopio he too was super friendly and professional. (Oh yes, and there was no long wait in the waiting room to be called in for my appointment) I would highly recommend Dr. Procopio and his team!

Susan Cangemi

Nov 29, 2017

I changed dentist do to my dentist retiring Had a tooth pulled on my second visit made me feel a lot less scared .Every one was very kind.?

Susan Curran

Oct 18, 2017

Best dentist office ever.

Patrick M

Feb 16, 2017

The best dentist, and dental office, in CNY.

Zeb Johnson

Aug 30, 2016

Meet Our Doctor

Dr. Keith Stevener

    Dr. Keith Stevener

  • Education: University of New Hampshire
    State University of New York At Buffalo School of Dental Medicine
  • Memberships: American Dental Association, New York State Dental Association, Fifth District Dental Association
  • Personal Statement: "Dr. Stevener believes in the importance of oral health when it comes to your overall wellbeing. He will always try to keep you comfortable and informed as you are taken care of."

Services

We are trained in the latest advances in dental treatment and are empowered to focus on the best care for you and your family. Our services include:

PATIENT REVIEWS

Patricia Bullen

Dec 18, 2023

If you want your appointments constantly canceled, and to go a year or more without an appointment because they krep canceling, and only get the answering service when you call,and never receive a call back, a complete hassle just to make an appointment, then go for it.Nothing has changed The staff is great and patient with my daughters and I have been going to Dr. Procopio for about 20 years now, since he was under his own business. I still love Dr. Procopio, however, now that Modovi has taken over it has gone downhill and continues to roll downhill! Appointments are constantly canceled, and you end up going much past your 6 month time frame. Also, I want to call the office and make an appointment, but it automatically gives me the answering service! I don't want to leave a message to have them call me back to make an appointment! Patients should be able to call directly! This is nonsense.update: It's been weeks and noone still has called for the appt.

Connie Bixby

Dec 14, 2023

— Hi, Connie! Thanks for taking the time to rate us 5-stars.

Steve Houghton

Dec 14, 2023

Happy with my visit

— Hi Steve, we appreciate you leaving us a review. See you back soon, thank you!

N D

Dec 13, 2023

This place has service that has declined in satisfaction recently. I use to be able get 2 yearly appointments for our family of 5 regularly. Now I just had first appointment in November this year and the next one is in August next year!!! Dental health is important but they cannot meet the recommended 2 per year cleaning then something is wrong. The hygienist is also not as good as the one I had for years. The change in ownership to Mondovi is the worst thing ever.

— Hi N, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Andrew Match

Dec 13, 2023

can't keep hygentists employed - went from 5 to 2 and cancelled all their long term patients. Poor management

— Hi Andrew, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Laura Ricardo

Dec 02, 2023

I so appreciate the doctor calling me back right away this morning, on a Saturday, to discuss mom's worsening and swollen face. He answered my questions and was helpful in coming up with a contingency plan. I was very impressed and comforted by the support provided.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Can Isik

Nov 28, 2023

Always outstanding service. From the front desk to hygienists to the dds. And they deal with my insurance directly ? Highly recommended

— Thank you for the kind words Can. I'm going to share with the whole team. We love hearing from our happy customers!

Katherine Ducey

Nov 15, 2023

Doc Procopio is great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication.*edited to add that they are stealing money now. As an In-Network provider, they are only allowed to bill a certain amount for a particular service. They will rebill as something more to get more money and charge the client. When I called and addressed, I was told I would get a refund check and never did. When I called and asked why 5 months later it had not come, I got a runaround about not filling out paperwork. This office's practices are criminal.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

courtney aversano

Nov 11, 2023

— Thanks for making us smile! We appreciate such a great review!

Rebecca Hija

Nov 08, 2023

2nd update: 3.5 months later and still no call for my appt!! Called them and I’m still on the cancellation list. No appts available. This is ridiculous and I’m going to look elsewhere for a new provider after almost a decade of coming here. Am I just supposed to wait indefinitely? Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Brian Gotham

Nov 05, 2023

Been enjoying coming here with my family for 5 years, but they began to cancel my appointments indefinitely. Front staff can be rude at times and unorganized, but the hygenists and dentist have always been great. Had to find another dentist.

Melanie Toner

Nov 04, 2023

We are always treated with great care!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Mary Lowe

Oct 18, 2023

— Thanks for making us smile! We appreciate such a great review!

J “Mopar”

Oct 17, 2023

This office is constantly over billing me, up to $500 at one point. (Which my insurance paid in full) All my of my families appointments where cancelled 4 months ago, by Mondovi, and I still cant get appointments scheduled. Looking for a new practice

— Hi J, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Katie O

Oct 09, 2023

My husband has had several scheduled cleaning appointments over the past year and all have been canceled by the practice. I myself have had two scheduled appointments canceled by the practice. The office stated they are short staffed and can only put us on a waiting list and if we schedule another appointment it won’t be for at least 9 months and they can’t guarantee that will also not be cancelled. I receive multiple notifications to schedule an appointment because I’m overdue. Unfortunately this practice has made doing so impossible. We have been extremely patient but with 5 appointments between the both of us being cancelled and being over due a year for a basic cleaning, I would think proper curtesy would be to reschedule within a reasonable time frame and not make us continuously call the office to try and get in. Most of the time just speaking to an answering service and never receiving a call back.

— Hi Katie, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 28, 2023

— Thank you for sharing your feedback with us, Donna. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Kim Armani

Sep 25, 2023

Like others, we are long-term patients who are (very) pleased with the dentists but if your appointments are REPEATEDLY (meaning over several years) cancelled, who the denstist is is meaningless. I lost a TOOTH because of the delays (resulting in an advanced cavity) and ended up having to pay for an implant. And just this week we received an email message soliciting for NEW PATIENTS when the practice tells us that they only have 2 hygenists (down from 5) and, again, cancelled both my and my husband's appointments. Also, we have spoken repeatedly to the office manager and staff about this problem so all the message about "getting more details" (below) are meaningless - they are fully aware of the problem and nothing changes. If you're looking for a dentist, my advice (sadly) is to look elsewhere.

— Hi Kim, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Jenny Pizzeck

Sep 21, 2023

We waited 6 months for our first dental appointments, but the week before our appointments they called to say we needed to push it out several months. Then the actual rescheduled appointments went well….but the billing process was an absolute disaster. We will not return.

— Hi Jenny, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Donna

Sep 18, 2023

The billing is often full of mistakes. They mixed up credit and balance with different family members under the same policy. I spoke to the office manager on several occasions. She could not provide consistent and honest answers.

— Hi Donna, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Cathy Carpenter

Sep 18, 2023

I will never step foot in this place again. However the dentist is good their front office is horrible and I've been billed. I will call the better Business bureau about them because they're inefficient and very rude. Their front office manager is only been there since March since she can go back and collect on things that have already been paid. I think she's rude I think she's inefficient I think their whole practice is inefficient when it comes to scheduling their appointments I only wish their dentist would go somewhere

— Hi Cathy, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Sue Pascucci

Sep 16, 2023

— Thanks for the five-star review, Sue.

Debra DeSocio

Sep 06, 2023

The appointment I attended all staff were professional and courteous.

— Thank you for the kind words Debra. I'm going to share with the whole team. We love hearing from our happy customers!

Ray Miller

Aug 30, 2023

Staff is fun, friendly and professional

— Thank you for the 5-star review, Ray! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Denise Velardi

Aug 26, 2023

Dr. Procopio does amazing work. He is personable and extremely talented.

— Thanks for making us smile! We appreciate such a great review!

Ron Yehle

Aug 24, 2023

I think these guys are the best around CNY. The staff is always extremely pleasant and competent. That young dentist, Steve is the best I’ve ever met.

— Hi Ron, we appreciate you leaving us a review. See you back soon, thank you!

Ovais Hasan

Aug 17, 2023

Worst dental office that you can deal with. I am writing this review after giving them chances after chances for almost 2 years now. They keep rescheduling to keep patients in the practice and when it gets close to the appointment time, they reschedule again. Instead of being honest and telling that they have no one to take care of the patients, they just reschedule. Worst of all, they don’t take any responsibility. I think Dr Procopio should stick with selling ice cream and have whatever staff he has, help him with his ice cream business as they are not capable of providing dental care.

— Thank you for sharing your feedback with us, Ovais. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Carol Slawoniewski

Aug 17, 2023

I made a new appointment for my whole family and waited 6 months for it. When we went, they couldn't find me. When they finally found me, they said they tried to reach me three times to cancel. I asked what number they called because I never received a call from them. They said they misplaced my number and had to Google me to get it. Well, they called a number I've never even heard of. Very poor business management. I would never recommend this business to ANYONE!!

— Hi Carol, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Robert Eggleston

Aug 03, 2023

Their service is prompt, competent and high quality.

— Hi, Robert! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

g c

Jul 18, 2023

i Have been going to this office when Dr Procopio owned it and it was excellent. Mondovi took it over went terrible from there. I have had 3 appointments cancelled over the past 18 months for a simple cleaning. Office manager Stacy very rude and unprofessional one excuse after another. Save yourself some grief and stay away from this practice.

— Hi G, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Mary Kate Gang

Jul 18, 2023

Excellent service and very pleasant staff. That's part of the secret to their successful practice.

— Hi Mary, we love hearing feedback like this from our patients. Thanks again for choosing us!

Rebecca Hija

Jul 13, 2023

Update: Below is from 2 years ago to now. Since Mondovi Dental took over this place has gone downhill. The doctor is great, but they are always cancelling now. Right now I don’t know when my next appointment is cause I’m on the “cancellation list” with no idea of when an appointment will be available. Really?! Last time you did that no one called and I had to call you! Get it together!!! I’ve been a patient here for probably around 8 years. I don’t want to leave, but I’m close. I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Jeanne Lyons

Jul 07, 2023

Dr.Procopio is wonderful. He’s friendly, informative and skilled. Amanda did a great job cleaning my teeth.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Benjamin Jenkins

Jun 28, 2023

Does not return phone calls or requests for new patient appointment. Did the online request and spoke to someone over the phone stating they would call back. Edit: they responded but said sorry we aren't accepting new patients despite advertising for new patients. They didn't care about my request in March utilizing their new patient request section on website or phone call from almost two months ago

— Hi Benjamin, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

Edward Mudd

Jun 22, 2023

I've been going here for 7 years, and Dr. Procopio and his staff were always great. However, scheduling appointments in a timely manner was always an issue, and it has now become utterly unmanageable. I had to reschedule my appointment in the fall, and the earliest they could fit me in was 7 months (!) later. Then, three days before my appointment, after waiting 7 months, they abruptly canceled it on me due to a staffing shortage, and informed me that they wouldn't be able to reschedule it at this time due to said staffing shortage. I guess I have to find a new dentist. The fact that they keep losing dental hygienists and apparently can't replace them doesn't speak well for the direction this dental practice has headed in since being sold to Mondovi.

— Thank you for sharing your feedback with us, Edward. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

alan diamond

Jun 22, 2023

Excellent service!!! zero pain!!

— Thank you for taking the time to provide feedback, Alan. We are happy to hear your kind words.

Amanda Reeder

Jun 20, 2023

New to area - I managed to get an appt and waited (my husband has been calling for weeks with NO RETURN CALL). When I get there they say they don't have my insurance - which I put in the online form when making appointment, then someone else comes and says oh no its the wrong insurance so you'll have to pay cash today. I waited over 2 months for the appointment, I have Delta Dental and it says right on the DD site that the dentist can look up your info but nope - they were totally OK with me walking out the door rather than helping me find a solution. Didn't even try to reschedule. The dentist may or may not be fine - but the front office is not great.

— Hi Amanda, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Donna Berthoff

Jun 02, 2023

— Thanks for the five-star review, Donna.

Tom Burns

May 31, 2023

— Hi, Tom! Thanks for taking the time to rate us 5-stars.

diana shepard

May 16, 2023

I’ve been coming to this office for over 20 years. I can’t say enough good things about Dr. Procopio. He is fabulous!! However, since Mondovi Dental took over it had gone down hill FAST!! I hadn’t had a cleaning in 10 months since they canceled on me due to lack of hygienist. The billing department won’t let me have 2 cleanings and 2 periodontal maintenance a year. They said it was against the law and fraud!! NOT TRUE!!! My insurance company told me I could have 2 cleanings and 2 periodontal cleanings a year. I checked with another dentist and they will gladly bill it that way. No problem!! That’s what my policy says I am allowed!!! They aren’t answering their phones today. All new faces yesterday. I’ll go to a new dentist. Bye bye Mondovi Dental!!!

— Thank you for sharing your feedback with us, Diana. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Rich Guarniero

Apr 18, 2023

First time patient. Dr Procopio came highly recommended from people in my neighborhood (DeWitt). They did not disappoint! Highly recommend.

— Thanks for making us smile! We appreciate such a great review!

James Button

Apr 14, 2023

— Thank you for the review James, you've really made us smile!

Maura STONE

Apr 13, 2023

Always a pleasure. The staff is friendly and I have never waited more than 5 minutes for my scheduled appointment. They are very efficient! I’ve been a patient for years and have always had a great experience. Would highly recommend!

— Hi Maura, we appreciate you leaving us a review. See you back soon, thank you!

roxanne barnaby

Mar 24, 2023

— Thanks for the five-star review, Roxanne.

Gulsen Leyla Gungor

Mar 24, 2023

A clean clinic. Pretty quick service right on time of the appointment.

— Hi Gulsen, we appreciate you leaving us a review. See you back soon, thank you!

ronald j Russo

Mar 23, 2023

— Hi, Ronald! Thanks for taking the time to rate us 5-stars.

Janelle Popovici

Mar 23, 2023

Professional, kind and informative.

— Hi, Janelle! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Emily Scranton

Mar 21, 2023

— Emily, thanks for your 5-star review!

Shawn Meyers

Mar 18, 2023

— Thanks for the five-star review, Shawn! We appreciate you taking the time to rate us.

scott baker

Mar 17, 2023

Excellent care. They take the time to to explain what’s going on with my teeth and gums. Compassion is extraordinary, as I suffer from very sensitive gum lines and teeth. Care enough to ease the sensitivity while removing plaque.

— Thank you so much for your kind words, Scott. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

CINDY BELEY

Mar 17, 2023

— Thanks for making us smile! We appreciate such a great review!

Michaela Darmento

Mar 14, 2023

Definitely time to make a switch. I’m not usually one to complain but it just keeps getting worse. The care is fine once you’re at your appointment. But the problem is actually having an appointment!! My last appointment was cancelled due to staffing issues, fine it happens. But then the next available appointment is 6 months out. Today was said appointment. I had confirmed it via text days ago. I get there today and the doors are locked! They had closed due to weather I assume. But how was I supposed to know? No text or call or email or recorded message on the phone, not even a sign on the door. And there were other tire tracks in the parking lot so other people tried to go to their appointments too, I wasn’t the only one uninformed. So once again I’ll have to be rescheduled I’m sure 6 months out. Craziness

— Hi Michaela, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Patricia Ordway-Bennett

Mar 06, 2023

Amanda R. does a great job cleaning my teeth. She is always welcoming, friendly, and makes the experience pleasant. Thank you, Amanda!

— Hi Patricia, we love hearing feedback like this from our patients. Thanks again for choosing us!

Daniel Aiello (Trucker Dan)

Feb 25, 2023

— Hi Daniel, we appreciate you leaving us a review. See you back soon, thank you!

Lynn Bennett Wean

Feb 23, 2023

Extremely kind, very thorough.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Michelle DiCesare

Feb 16, 2023

Dr. Procopio and his staff are always super friendly and they do wonderful work and are very accommodating. Highly recommend!

— Thank you for taking the time to provide feedback, Michelle. We are happy to hear your kind words.

John Wind

Feb 11, 2023

— Hi John, we appreciate you leaving us a review. See you back soon, thank you!

Tony Cristantielli

Jan 26, 2023

— Thanks for the five-star review, Tony! We appreciate you taking the time to rate us.

Brendan Finnerty

Jan 15, 2023

Been going for years, great service never have to wait more than a few minutes! Dr. Procopio and all his staff are excellent and professional!

— Hi Brendan, we love hearing feedback like this from our patients. Thanks again for choosing us!

Paulette Weber

Dec 30, 2022

The hygienist was professional as well as very knowledgable.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

,Susan Shick

Dec 23, 2022

My daughter and myself have been going to the previously owned dental office when it was Procopio Dental for several years where we received EXCELLENT service. Customer service has definitely changed since changing to Mondovi, I've noticed many new faces. This past year we have been cancelled or rescheduled only to be cancelled again with no notice. I have been told to call weekly to check their cancellation list only to be told when I call there is no such list and treated like I'm crazy. I could go on but this should be enough. Go elsewhere. And really too bad because the dentists are great but you have to get past the scheduler/receptionist to get an appointment.

— Hi ,susan, I'm so sorry that your experience with us wasn't a positive one. If you would like to provide any additional information please contact us directly at fayetteville@mondovidental.com.

Kate

Dec 20, 2022

Most of the staff at the front desk don't wear masks and one female front desk employee came into the room in the middle of my appointment coughing without a mask on. Very uncomfortable. I have an immunocompromised family member and I no longer feel safe coming here.

— Hi Kate, we always want our patients to have a positive experience and we're truly sorry that you did not. We appreciate you sharing your helpful feedback as it will help us improve. If you'd like to provide us additional details please contact us directly at fayetteville@mondovidental.com.

SKC Hallman

Dec 02, 2022

— Thank you for the review Skc, you've really made us smile!

Vickeyjo Longo

Nov 29, 2022

— Hello Vickeyjo! Thank you for the great review, we really appreciate it!

Judith Burns

Nov 18, 2022

— Thanks for the five-star review, Judith.

Dianne Moon

Nov 03, 2022

No wait and Dr. Procopio explained everything very clearly with options available.

— Thank you so much for your kind words, Dianne. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Jeremy Yaple

Nov 02, 2022

This place has gone down the toilet since Doc Procopio sold out. Today the office called us to say they needed to reschedule cleanings for my wife and 2 children. It’s November 1st and they can’t fit us in again until the end of May? They stated they now have ZERO hygenists on staff. Back in August I had to reschedule my own cleaning. My doing this time, but with plenty of notice. The office couldn’t get me back in until February! They stated they would put me on a cancellation list. I’ve been on this mysterious list before but somehow have never once gotten a call. This place went from the best doc ever to a garbage chute in a few years. Moving on and good riddance! Very sad to see Doc Procopios legacy ruined like this.

— Thank you for sharing your feedback with us, Jeremy. We're sorry your experience wasn't a positive one. If you'd like to provide us additional details, please contact us directly at fayetteville@mondovidental.com.

Beth Bowhall

Oct 29, 2022

Great experience. Very kind doctor, assistant and front office staff. Would recommend to everyone.

— Hi Beth, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mike Cronin

Oct 26, 2022

This is a great dental practice. Very well run and the staff is very helpful. I’ve needed extensive dental work and Dr. Procopio is the best. I highly recommend them!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Margaret Klein

Oct 12, 2022

It was delightful!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Lorri O'Dell

Oct 06, 2022

Mondavi Dental is a great practice. The staff is amazing - polite and caring; run so efficiently.

— Thank you for taking the time to provide feedback, Lorri. We are happy to hear your kind words.

Dave Kamp

Sep 22, 2022

Very good, positive experience

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Pamela Keenan

Sep 21, 2022

Dr. Procopio and his staff are wonderful. They totally take the fear out of dental visits. Every visit is virtually pain free!

— Thanks for making us smile! We appreciate such a great review!

JOHN CIOTTI

Sep 20, 2022

Had a filling replaced, quick, no pain. So far my experience has been very good.

— Thank you for the kind words John. I'm going to share with the whole team. We love hearing from our happy customers!

Barry Miller

Sep 15, 2022

Hardly a wait- efficient office- friendly and professional staff. Not to mention a caring and skilled dentist, Dr. Procopio!

— Thank you for the 5-star review, Barry! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Gil French

Sep 09, 2022

— Thanks for the five-star review, Gil! We appreciate you taking the time to rate us.

Kathy Ruggeri

Sep 03, 2022

The entire staff at Mondovi is pleasant and professional.

— Thanks for making us smile! We appreciate such a great review!

tom james

Aug 31, 2022

I am very pleased with my recent tooth extraction. Dr. Stevener and staff assistant were great. I am most grateful for the doctor’s skill and patience with my problem.

— Hi Tom, we appreciate you leaving us a review. See you back soon, thank you!

Logan Tomas Sutt

Aug 31, 2022

Dr Procorpio is a great bedside manor dentist. He always informs you with all possible outcomes in regards to your case. His staff is also courteous also.

— Hi, Logan! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

Heather Schroeder

Aug 15, 2022

Absolutely terrible. Dr. Procopio and his staff were wonderful, but ever since they sold out to Mondavi Dental, my appointments are cancelled without my consent and rescheduled for 6+ months away. Then they cancel again. With multiple cancellations, it will now be 1.5 years between appointments. They've taken on too many new patients and left their existing patients in the dust. Corporate greed at its worst.

— Hi Heather, Thank you for your valuable feedback. Our team may reach out to you for more information so we can further improve our services and your experience. If you'd like to reach out to us, please contact us directly at fayetteville@mondovidental.com.

Dan Richardson

Aug 13, 2022

Very professional and thorough.

— Thank you so much for your kind words, Dan. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

marcella becker

Aug 12, 2022

— Thanks for making us smile! We appreciate such a great review!

Annie Turkowski

Aug 11, 2022

— Hi Annie, we appreciate you leaving us a review. See you back soon, thank you!

Almin Kreso

Aug 10, 2022

— Thank you for the review A, you've really made us smile!

Dave Thompson

Aug 05, 2022

As always from checking in to leaving, everyone is very professional and accommodating. My hygienist is outstanding!! Dr Procopio is a magician.

— Hi Dave, we love hearing feedback like this from our patients. Thanks again for choosing us!

Diane Lemon

Aug 03, 2022

Courteous and professional service. As soon as you walk in the door, receptionist great, Pam -Dental Hygienist, 10 stars, and Dr. Procopio is the best. I thought I’d give an update as I just had my teeth cleaning . I was relaxed due to the expertise of the dental hygienist Pam Hartsell as She always does an outstanding job and I actually like getting my teeth cleaned! :)

Deborah Zaccanelli

Jul 29, 2022

— Hello Deborah! Thank you for the great review, we really appreciate it!

Katherine Ducey

Jul 28, 2022

The hygienists and Doc Procopio are all great but you can't make an appointment without them changing it (often without telling you). The turnover makes me think Mondavi's office practices are awful beyond just their communication. Very disappointed since they changed over from private practice.

— Hi Katherine, Thank you for your feedback. We'd like to improve and make your next visit an exceptional one. If you'd like to provide us any additional details, please contact us directly at fayetteville@mondovidental.com.

Sarah Chappell

Jul 28, 2022

— Thanks for the five-star review, Sarah.

Martha Pascucci

Jul 28, 2022

Great office! Amanda is an outstanding dental hygienist!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Sharon Bazen

Jul 27, 2022

— Hi, Sharon! Thanks for taking the time to rate us 5-stars.

Bill Finch

Jul 20, 2022

Went for a cleaning with foam for the first time... she was great! Appointment started right on time... very appreciated, and a very friendly group!

— Thank you for taking the time to provide feedback, Bill. We are happy to hear your kind words.

Lisa McCarthy

Jul 16, 2022

Dr. Stevener, Rob and the Administrative Support team are excellent!!! I recently had a tooth infection and needed to be seen the same day I called and they saw me within a few hours. Their Periodontal Clinician is fabulous too!! The medical expertise and state of the art equipment is definitely why I chose this group in 2017 when I moved back to Syracuse. Their kindness goes above and beyond all that. I cannot recommend them highly enough!

— Thank you for the kind words Lisa. I'm going to share with the whole team. We love hearing from our happy customers!

Midge Daviau

Jul 13, 2022

— Midge, thanks for your 5-star review!

Marion Bregande

Jun 30, 2022

— Thanks for making us smile! We appreciate such a great review!

Bruce Parsons

Jun 23, 2022

Always Courteous and professional never make me wait for long

— Hi, Bruce! Thank you so much for taking a few moments to let us know how we are doing. Reading your review reminded us why we do what we do. It was truly a pleasure to serve you.

CARR DAVID

Jun 18, 2022

— Thank you for the review Carr, you've really made us smile!

Paul Ruterman

Jun 18, 2022

— Hello Paul! Thank you for the great review, we really appreciate it!

Carlos Roldan

Jun 17, 2022

Great experience at Mondovi Dental

— Thank you so much for your kind words, Carlos. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for patients like you!

Carole Greene

Jun 08, 2022

Stopped by office in middle of busy day and dentist took me immediately even though it was not an emergency, just a chipped tooth. Thank you!

— Hi Carole, we love hearing feedback like this from our patients. Thanks again for choosing us!

Mauri Stott

May 24, 2022

Always professional and friendly, and always do an excellent job. Wish I'd had dentists like this as a kid!

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Paula Straughter

May 19, 2022

Thank you Mondovi Dental. Especially to my Dental Hygienists Pam . Thank you for your special attention in cleaning my teeth and reminding me how important it is to use the water pik Thank you again Paula S

— Thank you for taking the time to provide feedback, Paula. We are happy to hear your kind words.

Elias

May 17, 2022

I needed to find a place quickly to look at an issue that I developed. After calling numerous places and getting rejected, Mondovi Dental quickly accepted me and scheduled me to come in the morning after. I was able to get my issue looked at and take the necessary steps. Everyone I interacted with seemed kind and respectful, mostly the young man at the front!

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Ed Veaudry

May 12, 2022

— Ed, thanks for your 5-star review!

Jean Arns

May 11, 2022

— Hi, Jean! Thanks for taking the time to rate us 5-stars.

Shafu V

May 06, 2022

Got a filing done. It was quick and smooth.

— Thank you for the kind words Shafu. I'm going to share with the whole team. We love hearing from our happy customers!

Tracey Gilgallon

May 05, 2022

I was very stressed because I have bad experiences at the dentist before coming here. I still get anxious but everyone was very nice.

— Thank you for the 5-star review, Tracey! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Lauretta O'Connor

May 03, 2022

First dentist office I haven’t dreaded going to! Dr. Procopio has an excellent bedside manner. All staff I have come across have been both pleasant and professional with the ability to put you at ease. Highly recommend!

— Thanks for making us smile! We appreciate such a great review!

Julianne Barton

May 03, 2022

— Thanks for the five-star review, Julianne! We appreciate you taking the time to rate us.

Yvonne Ruiz-Gilmore

Apr 30, 2022

The work that was done was great but for the second time I was overcharged after my insurance was applied by the office people because incorrect coding was used. When I mentioned the astronomical amount I was paying for one filling the girl at the counter just looked at me with blank look on her face and continued to wait for me to hand her the money without bothering to check into it. I had to go out to my vehicle and call my insurance company to verify that I was indeed being overcharged. I’m not sure if the billing is being done incorrectly on purpose or not but as I said this was the second time it has happened and enough for me to question the integrity of this business. In my opinion patients should not be billed anything UNTIL the insurance has paid their share as most other places do it. Looking pretty shady and from my perspective they need to pick up their game or I’m out!

Jennifer Barrows

Apr 29, 2022

— Thanks for making us smile! We appreciate such a great review!

Donna Rugino

Apr 22, 2022

— Hi Donna, we appreciate you leaving us a review. See you back soon, thank you!

Lorena Gardner

Apr 22, 2022

My family has been going to Stephen Procopio for years now, always a pleasant experience. Ashley VanAuken is very gentle and sweet one of the best!!!

— Thank you for the kind words Lorena. I'm going to share with the whole team. We love hearing from our happy customers!

Paul McLaughlin

Apr 21, 2022

— Thank you for the review Paul, you've really made us smile!

Stephen Kerr

Apr 20, 2022

— Hello Stephen! Thank you for the great review, we really appreciate it!

Arthur Allen

Apr 08, 2022

— Thanks for the five-star review, Arthur.

Bobbie Jo Wilson

Mar 18, 2022

— Hi, Bobbie Jo! Thanks for taking the time to rate us 5-stars.

Brenda Barlow

Mar 15, 2022

— Brenda, thanks for your 5-star review!

Tina Leatherland

Mar 01, 2022

Dr. Procopio's the best!

— Hi Tina, we love hearing feedback like this from our patients. Thanks again for choosing us!

Caroline Barrows

Feb 24, 2022

— Thanks for the five-star review, Caroline! We appreciate you taking the time to rate us.

Jessica Murray

Feb 23, 2022

My daughter does not like needles at all. They were so good with her. They let her try without meds first to see if she would be ok since it was a minor cavity. They are so patient.

— Thank you for your review. We really appreciate you taking the time to share your experience with us.

Jenna Compeau

Feb 18, 2022

Dr. Stevener & all of the hygienists have been great! I called with an emergency and they got me right in.

— Thank you for taking the time to provide feedback, Jenna. We are happy to hear your kind words.

Gail Tyndall

Feb 17, 2022

The hygienist was knowledgeable, considerate and excellent at her job. The dentist was as well.

— That is so great to hear. Thank you! It's wonderful to see that you had a positive experience with us.

Tommy Burke

Feb 15, 2022

Great customer service and quality dental work.

— Thank you for the kind words Tommy. I'm going to share with the whole team. We love hearing from our happy customers!

Runa Acharya

Feb 04, 2022

I have been going to this practice for over three years. Dr. Procopio is excellent in both his skills and beside manners. All of the office staff is exceptional as well-they go above and beyond to help their patients. Wait time has always been minimal to none. Highly Recommend!

— Thank you for the 5-star review, Runa! We are so glad you are happy with your experience with us! We take great pride in providing the very best in care for our patients.

Charles Coakley

Jan 27, 2022

— Thanks for making us smile! We appreciate such a great review!

Diane Paul

Jan 23, 2022

Mondovi Dental does not disappoint! I am reminded each visit of how wonderful Dr. Procopio and the amazing staff and services are! Thank you!

— Hi Diane, we appreciate you leaving us a review. See you back soon, thank you!

Lorraine Maggio

Jan 21, 2022

— Thank you for the review Lorraine, you've really made us smile!

Stuart Sloane

Dec 29, 2021

John Decker

Dec 17, 2021

Terrific staff. Very friendly and welcoming! Excellent Dentists.

Lori McWhite

Dec 09, 2021

Knowledgeable. Helpful. Helped me smile again!!!

Jason & Pamela Hartsell

Nov 22, 2021

william hurd

Nov 12, 2021

Nick DeSocio

Nov 06, 2021

Karen Salce

Oct 09, 2021

Absolutely love Mondovi Dental! They are quick, efficient and very thorough! And the staff is incredible! Dr. Procopio is the best! He was so great with my daughter when she broke a couple teeth playing softball!

Giovanni Valentino

Sep 30, 2021

jOHNNY jACKS

Sep 30, 2021

I would highly recommend Mondovi Dental to anyone who wants great service!

stacy kleiman

Sep 29, 2021

Waleed Al taie

Sep 27, 2021

Diana Marocco

Sep 02, 2021

Dr. Procopio and Amanda are always professional

Diane Lewis

Aug 18, 2021

Great staff. Always try to accommodate your needs. Thumbs up for Dr. Procopio, he’s the best??

Magda Karagiannis

Jul 27, 2021

Everyone in the office is very friendly and very professional! The fact that I get fast service, and a job excessively well done, says it all! Thank you!

Kiley Kingma

Jul 21, 2021

I've been here twice now, and they always get me in and out quickly. Super friendly DR and nice staff. Seems very thorough !

TammyLynn Lowe

Jul 08, 2021

patrick commeret

Jun 26, 2021

Ja d

Jun 15, 2021

Maddie burns was the best dentist you could ask for. If you are looking for a dentist she is someone you should ask for. 10/10 would recommend. They are full of the sweetest people that get work done.

Heather Brothers

Jun 03, 2021

Michelle Berry

May 26, 2021

My son is some what new to the practice and absolutely loves it there ! Everyone is so nice and Dr Procopio is awesome , no more switching dentist for us !!!

Katie Knoll

May 14, 2021

The staff was very welcoming and no one made me feel bad for my long lapse between cleanings! The hygienist was quick and gentle!

John Stewart

May 14, 2021

Great service

Bob Fallert

May 12, 2021

Brian Stone

May 08, 2021

Since being taken over by Mondovi Dental, this practice has gone downhill in terms of their billing. I routinely get bills that are inaccurate and not on agreement with my insurance company. I've talked with their billing department repeatedly and they never correct their records. I've been a patient here for 20 years but have decided to leave. It just isn't worth the headache of dealing with their billing office.

Mirnesa Zahirovic

Apr 19, 2021

Great and friendly staff!! I have been with this practice for years and never had any issues. My hygienist Pam is the best!! She does an awesome job with my teeth and is very kind human!! Dr. procopio rocks!! Thank you for everything ?

JMB

Apr 16, 2021

Dr. Procopio is a 12 on a scale of 1 to 10! I've been to many dentists in my life, he is absolutely the best, hands down! His staff is awesome also. Can't say enough about this office, everyone is so very nice, competent and caring.

Janet Willson

Apr 10, 2021

Thank you for resolving an issue I had.

Jaime Jacobson

Apr 08, 2021

Staff is great with children and adults. My kids look forward to their cleanings. Like many people, I have some "sensitive" spots along my gumline. Hygienists always ask in advance where they are and check in during cleanings to make sure that I'm comfortable. Highly recommend.

Mark McKee

Apr 06, 2021

Ellen Albanese

Apr 01, 2021

Dr Steve Procopio is the best dentist hands down!! His assistant, Riley, is also awesome!!! Great team work to give best dental care to their patients!! Never a wait!

Diane Hubbs

Mar 29, 2021

Absolutely the worst. Besides that they are consistently canceling appointments, the dentist is arrogant and the office staff is unprofessional. I strongly advise going somewhere else. They billed insurance incorrectly and under a dentist that did not take my insurance yet they copy of the bill sent to me was in the name of the dentist that did take my insurance. I pointed out the discrepancy to the office manager who was going to look into it, have it corrected and call me back. None of this happened. They now won't return calls or allow me to speak to the office manager. Last contact I had they stated to pay the bill because they no longer take my insurance yet they did at the time of the procedure. This is FRAUD. I now have to contact a lawyer.

SB Dubs

Mar 29, 2021

Service was fine but billing is ridiculous. Website shows taking my insurance. My insurance company list them as taking my insurance. After receiving care, they now say the the particular dentist that did the work does not take my insurance. They even sent separate bills to me and the insurance. The bill to me is from the group, but the bill to insurance if from that individual dentist. I would consider this as fraud. Go somewhere else.

Sarah Slifka

Mar 23, 2021

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

— Thanks for making us smile! We appreciate such a great review!

deepika sharma

Mar 09, 2021

Awesome place to work. Everyone is awesome.Funny place to work. Dr P is great.??

Zachary Z

Feb 22, 2021

Amazing dental experience. Awesome staff, I had Pam help me today with a number of things and she made it easy and painless. Thanks again!

Brian Robbins

Feb 09, 2021

The dentist took me in early and I was done in 15 minutes. Mondovi is my new dentist.

Myron Thurston

Feb 02, 2021

I love Mondovi! Everyone there is so wonderful to work with.

Daniel Smorol

Jan 12, 2021

Dr. Procopio and staff are pros! Highly recommend.

Christine Byrns

Dec 10, 2020

I have been a patient of Dr Procopio for decades!! The hygienist are absolutely amazing! I love my dental visits and look forward to seeing them! They do such an awesome job and are so super gentle & efficient!! I always recommend to everyone! I have never had a bad experience in the 24 years I have been going there! Always comfortable & the work they do is above & beyond what you would expect! Thank u all!! The office lovlies are always so pleasant!

Daria Larson

Nov 23, 2020

I’ve been going to Dr.Procopio since I was young but this was my first time back since it became Mondovi dental. He still remembered me after all this time which was great, really makes you feel at home! The staff is still exceptionally friendly and accommodating, especially the receptionist! My hygienist Jennifer was amazing. Would definitely recommend this place, from someone who isn’t a fan of dentist appointments, they really make you feel comfortable.

Shannon Atkins

Nov 23, 2020

Brittany Enders

Nov 23, 2020

EAP

Nov 17, 2020

Grant Chamberlain

Nov 13, 2020

Love mondovi dental, I travel there from half an hour away, and would recommend it to anyone.

Rebecca Hija

Oct 12, 2020

I love this office! Every staff person I've ever had is super friendly and makes me feel welcome. Also, they’re not constantly cancelling my appointments like my last dentist office.

Kay Friedman

Oct 07, 2020

I actually recommended The Mondovi Dental - Fayetteville office to a friend on the way back to work from my Appointment yesterday. Erin was wonderful (I even told her it was the most pain free Teeth Cleaning I have ever had - REALLY! (And my mother was a dental hygienist for OVER 50 years) and Dr. Procopio is the BEST!!!

linda hall

Sep 28, 2020

Mondovi Dental in Fayetteville is the place to go for regular preventative services or repair procedures. I absolutely love their staff and great service! Erin did a terrific job cleaning my teeth!

Matt Kent

Sep 25, 2020

Dr. Procopio and Riley are amazing!!! Very easy to talk with. They made me feel cared about. I have finally found a dentist that really cares. I would give this 10 stars for a rating if I could!! Thank you ?

Jen M

Sep 11, 2020

I have been going to Mondovi Dental since I was little probably about 20 years now. My last visit was my first time with the dental tech Erin (I believe this was her name) she was amazing! She made me feel so comfortable and we communicated with one another about our babies. Dr Stevener was as charming as always! Thank you for the best dental appointment anyone could ask for!

Tommy Smetanka

Aug 18, 2020

I had all my teeth pulled out last September in Elmira at Mondovi. Due to the the covid-19 they were not able to finish and closed for good. I called Mondovi in Fayetteville New York and told them my situation. I was told they would get back with me after checking out my records. Well that never happened and in heve been waiting for almost 2 weeks and nothing has happened. I paid over $6,000 to Mondovi to have my dentures set correctly and I WILL HAVE TO GET A NEW DENTIST TO TAKE CARE OF THIS PROBLEM. IT'S VERY SAD THINGS LIKE THIS HAPPEN.

Matthew Button

Jul 16, 2020

Joseph E

Jul 09, 2020

I recently went in just to find out that virtually every previous employee has now been replaced. No explanation of anything. I then went to check out and was informed there is a $20 additional Covid fee. When I went to inquire about it they said it was to offset the additional material needed to cover their costs. I told them that I do not mind covering additional costs but I did not see anyone wearing anything other than what they usually did . Not to mention a two or three dollar per patient additional fee should cover any additional costs not $20. Regardless, I should have been informed of this additional $20 fee when my appointment was made, Not after being a captive audience. I have been a patient at this office for many years and it was, by far, my favorite place. Now After changing over to Mondovi, the lack of any explanation of any changes, and not getting the customer service I used to, I am seriously considering transferring my family to another office.

SRaihan Silpa

Apr 17, 2020

Good

Carlos Roldan

Mar 13, 2020

T Del

Mar 03, 2020

S. B.

Feb 27, 2020

I used to like this practice but it's become impossible to schedule cleanings every 6 months. I have had a few different hygienist in the last couple of years so it appears that they can't keep people. The newest issue was they called me three business days before my scheduled cleaning and told me they needed to reschedule it. They cancelled my appointment and told me they are booked for 6 months! That makes it so there is a year in between my cleanings. I will be looking for a new dentist.

Patricia Bullen

Dec 21, 2019

Thankyou for being patient and caring and understanding staff.

Maureen Jordan

Dec 17, 2019

Eric Schuster

Dec 07, 2019

10+ on the satisfaction scale.

Lou “Lou” Neuburger

Dec 06, 2019

Our family has visited this office since Dr. Procopio came to Fayetteville 30 years ago. His skill and the friendly staff have helped guide two generations dental health. We couldn't recommend this staff any more highly.

Laurie W (luvanurse3)

Nov 29, 2019

10... everyone very friendly and helpful Love Dr P and Ashley who cleaned my teeth very professional and caring. Even the ladies at the front desk were smiling and helpful.

Carrie Chaires

Nov 08, 2019

Jen Ceratt-Meaker

Oct 26, 2019

My sister in law told me about them years ago. Figured I'd give them a try, absolutely love them... I drive 40 minutes one way but it's worth it.

Jeanne Chu

Oct 18, 2019

I just adore my hygienist; she's really thorough and fun, too. And everyone I've come into contact there is great. I look forward to initiating my Six-Month Smile treatment.

Hbomb 93

Sep 24, 2019

Janet Schuster

Aug 27, 2019

Absolutely wonderful for service and professionalism. I highly recommend to everyone?

Jeff Kraft

Aug 16, 2019

Mary Ann Perlman

Jun 21, 2019

Rebecca Miller

May 08, 2019

Kelley Burt

Apr 16, 2019

Brian Van Hoose

Sep 17, 2018

Woke up with left side of my face swollen and pain in upper jaw. Called and they got me in within 20 minutes. Dr Procopio was very professional, laughed & joked to ease my anxiety. In and out within 1 hour tooth pulled and all! First time here. Would recommend this office to everyone.

Jeff Friedman

Dec 18, 2017

I just had my first appointment at Dr. Procopio's office after recently deciding to change dentists/dental hygienists. I have to say that EVERYONE in the office was super pleasant, professional and courteous AND Kristen, my dental hygienist was outstanding! She was very thorough, friendly and professional. (Plus my teeth never felt so clean and polished - REALLY!). When I met with Dr. Procopio he too was super friendly and professional. (Oh yes, and there was no long wait in the waiting room to be called in for my appointment) I would highly recommend Dr. Procopio and his team!

Susan Cangemi

Nov 29, 2017

I changed dentist do to my dentist retiring Had a tooth pulled on my second visit made me feel a lot less scared .Every one was very kind.?

Susan Curran

Oct 18, 2017

Best dentist office ever.

Patrick M

Feb 16, 2017

The best dentist, and dental office, in CNY.

Zeb Johnson

Aug 30, 2016

Insurance

We accept a wide range of dental insurance plans, including plans from:

  • Ameritas Dental
  • Delta Dental – PPO
  • Delta Dental – Premier
  • Excellus BCBS – PPO
  • Guardian – PPO
  • MetLife
  • UCCI – ADDP/DOD
  • UCCI – NFF
  • UMR
  • UnitedHealthCare

This is not a comprehensive list, and is subject to change. Please contact your insurance provider to verify coverage and acceptance.

We Accept:

Payment Options

Dental Savings Plan
LEARN MORE

Convenient Monthly Payment Plan
LEARN MORE